Bilingual Customer Service- 3rd Party Division
Top Benefits
About the role
Is this job for you? Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!
Responsibilities
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with TGS’ network of professional service providers
Qualifications
- Previous experience in a call centre or customer service environment required
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
- Bilingual in French and English
Bilingualism (French, English – oral and written) is required for the frequent interactions with English and Fre nch-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada
Être bilingue ( français , anglais – parlé et écrit ) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophone s dans nos magasins , les colègues et/ ou les partenaires / fournisseur s internes à travers le Canada
Why Transglobal
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
About The Brick
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
Bilingual Customer Service- 3rd Party Division
Top Benefits
About the role
Is this job for you? Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!
Responsibilities
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with TGS’ network of professional service providers
Qualifications
- Previous experience in a call centre or customer service environment required
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
- Bilingual in French and English
Bilingualism (French, English – oral and written) is required for the frequent interactions with English and Fre nch-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada
Être bilingue ( français , anglais – parlé et écrit ) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophone s dans nos magasins , les colègues et/ ou les partenaires / fournisseur s internes à travers le Canada
Why Transglobal
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
About The Brick
Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings.
For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!