Top Benefits
About the role
Votre nouvelle entreprise !
Chez Altasciences, nous travaillons tous à l'unisson pour contribuer à la découverte, au développement et à la fabrication de nouvelles thérapies médicamenteuses afin qu'elles parviennent plus rapidement aux personnes qui en ont besoin. Quel que soit votre rôle, nous jouons tous un rôle important et vous aurez un impact significatif sur la santé et le bien-être des personnes dans le monde entier. En respectant nos valeurs de développement du personnel, d'orientation client, de qualité et d'excellence, de respect et d'intégrité, nous cherchons à favoriser un environnement de travail passionné et collaboratif et nous sommes à la recherche de personnes talentueuses et enthousiastes, comme vous, pour rejoindre notre équipe en pleine croissance ! Que vous soyez un récent diplômé de l'université ou à la recherche de votre prochaine opportunité de carrière, il est temps de découvrir votre avenir chez Altasciences.
Nous sommes meilleurs ensemble et c'est ensemble que nous sommes Altasciences.
About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What You'll Do Here
- Ensure the confidentiality of clinical trial participants and sponsors is respected.
- Maintain and advocate a high level of customer service and quality within the department.
- Review and understand all assigned actively enrolling studies.
- Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
- Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
- Schedule screening and/or other clinical trial related appointments.
- Update participant management software with volunteer demographics and medical history.
- May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
- Strive to achieve study recruitment targets and departmental objectives.
- Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What You'll Need to Succeed
- High School Diploma required; college degree and related work experience preferred.
- Previous experience in customer service call center
- Excellent communication French and English
- Knowledge of clinical research and medical terms an asset
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:
- The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
- Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends
- Schedules are in these time slots : Monday to Friday between 12:00pm and 8:00 pm, Saturday from 9:00 am to 5:00 pm and also Sunday from 10:00 am to 5:00pm
- On-site at our Montreal location (1100 av. Beaumont)
- Free-parking for employees
- In front of Métro Acadie
Altasciences' Incentive Programs Include:
- Training & Development Programs
- Employee Referral Bonus Program
- Annual Performance Reviews
NOUS AVANÇONS À L’UNISSON POUR OBTENIR LE MAXIMUM D’IMPACT TOUT EN OFFRANT UNE TOUCHE PERSONNALISÉE.
Altasciences est un employeur qui souscrit au principe de l'égalité des chances et s'engage à promouvoir la diversité et l'inclusion. Notre objectif est d'attirer, de développer et de retenir des employés très talentueux issus de milieux divers, ce qui nous permet de bénéficier d'une grande variété d'expériences et de perspectives. Tous les candidats qualifiés seront pris en considération pour un emploi sans considération d'âge, de race, de couleur, de religion, de croyance, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de tout autre motif protégé par la législation en vigueur. Des aménagements raisonnables pour les personnes handicapées pendant le processus de recrutement sont disponibles sur demande. Rejoignez-nous chez Altasciences !
About Altasciences
Outsourcing made easy with a one-stop solution to early phase drug development.
We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering.
We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication.
Helping sponsors get better drugs to the people who need them, faster, for over 25 years.
Our full-service offering is always tailored to your specific research needs:
- Preclinical research
- Clinical pharmacology
- Drug formulation
- Manufacturing and analytical services
- Bioanalysis
- Program management
- Medical writing
- Biostatics
- Data management
- And so much more!
Top Benefits
About the role
Votre nouvelle entreprise !
Chez Altasciences, nous travaillons tous à l'unisson pour contribuer à la découverte, au développement et à la fabrication de nouvelles thérapies médicamenteuses afin qu'elles parviennent plus rapidement aux personnes qui en ont besoin. Quel que soit votre rôle, nous jouons tous un rôle important et vous aurez un impact significatif sur la santé et le bien-être des personnes dans le monde entier. En respectant nos valeurs de développement du personnel, d'orientation client, de qualité et d'excellence, de respect et d'intégrité, nous cherchons à favoriser un environnement de travail passionné et collaboratif et nous sommes à la recherche de personnes talentueuses et enthousiastes, comme vous, pour rejoindre notre équipe en pleine croissance ! Que vous soyez un récent diplômé de l'université ou à la recherche de votre prochaine opportunité de carrière, il est temps de découvrir votre avenir chez Altasciences.
Nous sommes meilleurs ensemble et c'est ensemble que nous sommes Altasciences.
About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What You'll Do Here
- Ensure the confidentiality of clinical trial participants and sponsors is respected.
- Maintain and advocate a high level of customer service and quality within the department.
- Review and understand all assigned actively enrolling studies.
- Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
- Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
- Schedule screening and/or other clinical trial related appointments.
- Update participant management software with volunteer demographics and medical history.
- May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
- Strive to achieve study recruitment targets and departmental objectives.
- Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What You'll Need to Succeed
- High School Diploma required; college degree and related work experience preferred.
- Previous experience in customer service call center
- Excellent communication French and English
- Knowledge of clinical research and medical terms an asset
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:
- The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
- Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends
- Schedules are in these time slots : Monday to Friday between 12:00pm and 8:00 pm, Saturday from 9:00 am to 5:00 pm and also Sunday from 10:00 am to 5:00pm
- On-site at our Montreal location (1100 av. Beaumont)
- Free-parking for employees
- In front of Métro Acadie
Altasciences' Incentive Programs Include:
- Training & Development Programs
- Employee Referral Bonus Program
- Annual Performance Reviews
NOUS AVANÇONS À L’UNISSON POUR OBTENIR LE MAXIMUM D’IMPACT TOUT EN OFFRANT UNE TOUCHE PERSONNALISÉE.
Altasciences est un employeur qui souscrit au principe de l'égalité des chances et s'engage à promouvoir la diversité et l'inclusion. Notre objectif est d'attirer, de développer et de retenir des employés très talentueux issus de milieux divers, ce qui nous permet de bénéficier d'une grande variété d'expériences et de perspectives. Tous les candidats qualifiés seront pris en considération pour un emploi sans considération d'âge, de race, de couleur, de religion, de croyance, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de tout autre motif protégé par la législation en vigueur. Des aménagements raisonnables pour les personnes handicapées pendant le processus de recrutement sont disponibles sur demande. Rejoignez-nous chez Altasciences !
About Altasciences
Outsourcing made easy with a one-stop solution to early phase drug development.
We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering.
We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication.
Helping sponsors get better drugs to the people who need them, faster, for over 25 years.
Our full-service offering is always tailored to your specific research needs:
- Preclinical research
- Clinical pharmacology
- Drug formulation
- Manufacturing and analytical services
- Bioanalysis
- Program management
- Medical writing
- Biostatics
- Data management
- And so much more!