Calgary Police Service - Police Information Check Representative - On-call
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Police Information Check Representative, you will provide front-line customer service and information to internal and external applicants requiring a Police Information Check, Record Suspension or Vulnerable Sector fingerprint processing. Primary duties include:
- Assist customers and facilitate the application process for Police Information Checks (PIC) and other related services.
- Handle cash including financial balancing, reconciliation, and reporting on a daily and monthly basis.
- Collect fingerprints for Vulnerable Sector Searches (VSS) using Livescan technology and/or hardcopy inked fingerprinting techniques; ensure proper processes are followed, including verification of applicant information.
- Provide general administrative support for the Police Information Check Unit (PICU) as required.
Qualifications
- A High School diploma or equivalency (e.g., GED) and a minimum of 1 year of relevant experience.
- Previous customer service experience in a high volume, front counter environment within the last 5 years.
- A minimum of 35 WPM typing speed and a beginner skill level in Microsoft Office (Word, Excel, Outlook) is required.
- Experience with cash handling, Point-of-Sale, financial balancing, reconciliation and reporting is also required.
- Prior experience using Livescan and/or hardcopy inked fingerprinting techniques will be considered an asset.
- Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation, stress tolerance and team building and teamwork. The ability to build effective relationships while maintaining a focus on results.
Working Conditions: This is a front counter position with potential exposure to difficult clients.
Pre-employment Requirements
- An enhanced security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 1 On-call
Location: 5111 47 Street N.E.
Compensation: Pay Grade 4 $28.82 - 38.51 per hour
Days of Work: This position typically works a 5 day
work week with 1 day off in each 3 week cycle.
Hours of work: On-call hours will vary based on
operational needs - no guaranteed number of hours.
Audience: Internal/External
Apply By: June 24, 2025
Job ID #: 312228
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Calgary Police Service - Police Information Check Representative - On-call
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Police Information Check Representative, you will provide front-line customer service and information to internal and external applicants requiring a Police Information Check, Record Suspension or Vulnerable Sector fingerprint processing. Primary duties include:
- Assist customers and facilitate the application process for Police Information Checks (PIC) and other related services.
- Handle cash including financial balancing, reconciliation, and reporting on a daily and monthly basis.
- Collect fingerprints for Vulnerable Sector Searches (VSS) using Livescan technology and/or hardcopy inked fingerprinting techniques; ensure proper processes are followed, including verification of applicant information.
- Provide general administrative support for the Police Information Check Unit (PICU) as required.
Qualifications
- A High School diploma or equivalency (e.g., GED) and a minimum of 1 year of relevant experience.
- Previous customer service experience in a high volume, front counter environment within the last 5 years.
- A minimum of 35 WPM typing speed and a beginner skill level in Microsoft Office (Word, Excel, Outlook) is required.
- Experience with cash handling, Point-of-Sale, financial balancing, reconciliation and reporting is also required.
- Prior experience using Livescan and/or hardcopy inked fingerprinting techniques will be considered an asset.
- Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation, stress tolerance and team building and teamwork. The ability to build effective relationships while maintaining a focus on results.
Working Conditions: This is a front counter position with potential exposure to difficult clients.
Pre-employment Requirements
- An enhanced security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 1 On-call
Location: 5111 47 Street N.E.
Compensation: Pay Grade 4 $28.82 - 38.51 per hour
Days of Work: This position typically works a 5 day
work week with 1 day off in each 3 week cycle.
Hours of work: On-call hours will vary based on
operational needs - no guaranteed number of hours.
Audience: Internal/External
Apply By: June 24, 2025
Job ID #: 312228
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.