About the role
Pharmacy Coordinator(Job Number: 25004153)
Primary Location:ON-MarkhamAdministrationEmployee Type:Contract
Description:
JOB SUMMARY
Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.
DUTIES AND RESPONSIBILITIES
- Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
- Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs)
- Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
- Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
Patient follow-up calls for outstanding accounts.
- Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
- Faxing doctors for refills.
- Escalates situations as required to the appropriate pharmacy team member
- Effectively communicate with both external and internal stakeholders.
- Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
- Accurate data entry into various systems.
- Performs other administrative duties as assigned.
Qualifications:
QUALIFICATIONS
Education and/ or Experience
- With a high school diploma or GED.
- Excellent customer service skills
- Typically requires 3+ years of customer service experience.
- Organized and disciplined; strong computer skills.
- The employee is regularly required to talk or hear.
- Use the computer and other equipment and reach with hands and arms.
- Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
About the role
Pharmacy Coordinator(Job Number: 25004153)
Primary Location:ON-MarkhamAdministrationEmployee Type:Contract
Description:
JOB SUMMARY
Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.
DUTIES AND RESPONSIBILITIES
- Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
- Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs)
- Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
- Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
Patient follow-up calls for outstanding accounts.
- Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
- Faxing doctors for refills.
- Escalates situations as required to the appropriate pharmacy team member
- Effectively communicate with both external and internal stakeholders.
- Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
- Accurate data entry into various systems.
- Performs other administrative duties as assigned.
Qualifications:
QUALIFICATIONS
Education and/ or Experience
- With a high school diploma or GED.
- Excellent customer service skills
- Typically requires 3+ years of customer service experience.
- Organized and disciplined; strong computer skills.
- The employee is regularly required to talk or hear.
- Use the computer and other equipment and reach with hands and arms.
- Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672