Pharmacy Provider Relations Representative – Contact Centre
Top Benefits
About the role
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We are continuing to grow our team and are currently seeking multiple Pharmacy Provider Relations Representatives for a temporary (12-month) position to join our Provider Relations team. The representative will be working in a flexible work style arrangement. As a Pharmacy Provider Relations Representative, you will represent Alberta Blue Cross ® with professionalism and empathy, working alongside pharmacy providers and health professionals to support them. The ability to work nights, weekends, and statutory holidays on a rotation basis is required.
WHAT YOU WILL DO:
- Verify claims through our online adjudication system.
- Clarify benefits, eligibility, prior approval requirements, and plan limits.
- Troubleshoot and resolve claim issues.
- Document interactions and bring forward provider feedback.
- Collaborate with team members and leaders to improve our systems and processes.
- Support team with internal projects and deliverables.
WHAT YOU WILL HAVE:
- Demonstrated passion for service, with a strong desire to solve problems and assist others.
- Strong verbal communication and active listening skills.
- Ability to thrive in fast-paced, detail-oriented environments, maintaining accuracy under pressure.
- Confidence navigating software systems and multitasking between tools.
- Naturally curious with a strong growth mindset, continuously seeking opportunities to learn and improve.
- Reliable and accountable, taking full ownership of the information and support provided.
- Proficient in Microsoft Office, with advanced skills in Excel and Access.
- Familiarity with pharmacy or medical terminology would be beneficial.
- Previous contact center or high-volume customer service experience would be considered an asset.
This position will remain open until suitable candidates are selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
About Saskatchewan Blue Cross
About
Saskatchewan Blue Cross is a locally based business and not-for-profit organization. For nearly 80 years we have remained committed to delivering exceptional health and wellness benefits, travel insurance and life insurance solutions to Saskatchewan residents and employers. We offer more than a rewarding career. Taking care of Saskatchewan begins with taking care of our team and we are proud to be recognized as one of Saskatchewan’s Top Employers since 2017. At Saskatchewan Blue Cross, the future is full of potential; and you could be a part of it!
Why Join Us
Joining our team means being part of an organization where employees are valued, recognized for their contributions and empowered to make us stronger.
Diversity, Equity and Inclusion
Our environment is one where everyone is welcomed, respected, involved and connected. We’re committed to generating and sustaining a workplace where the richness of ideas, backgrounds and perspectives are embraced and cultivated to create business value.
We know when employee needs are taken care of, they can focus on what they do best – supporting our members, our communities, and improving the health and wellness of Saskatchewan residents.
Perks and Benefits
We’re proud to offer an extensive total rewards package that keeps our employees happy and healthy: •Comprehensive health, wellness and income protection benefits plans •Modern offices, including a rooftop patio in Saskatoon and a free on-site fitness facility in both our Saskatoon and Regina locations •Wellness benefits to support a healthy lifestyle •Social events, wellness activities and volunteer opportunities •Total rewards package including competitive compensation •Support for professional development including the opportunity for tuition subsidies •Generous vacation and other benefits that support work-life balance •Retirement savings plan with company-matched contributions
Pharmacy Provider Relations Representative – Contact Centre
Top Benefits
About the role
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We are continuing to grow our team and are currently seeking multiple Pharmacy Provider Relations Representatives for a temporary (12-month) position to join our Provider Relations team. The representative will be working in a flexible work style arrangement. As a Pharmacy Provider Relations Representative, you will represent Alberta Blue Cross ® with professionalism and empathy, working alongside pharmacy providers and health professionals to support them. The ability to work nights, weekends, and statutory holidays on a rotation basis is required.
WHAT YOU WILL DO:
- Verify claims through our online adjudication system.
- Clarify benefits, eligibility, prior approval requirements, and plan limits.
- Troubleshoot and resolve claim issues.
- Document interactions and bring forward provider feedback.
- Collaborate with team members and leaders to improve our systems and processes.
- Support team with internal projects and deliverables.
WHAT YOU WILL HAVE:
- Demonstrated passion for service, with a strong desire to solve problems and assist others.
- Strong verbal communication and active listening skills.
- Ability to thrive in fast-paced, detail-oriented environments, maintaining accuracy under pressure.
- Confidence navigating software systems and multitasking between tools.
- Naturally curious with a strong growth mindset, continuously seeking opportunities to learn and improve.
- Reliable and accountable, taking full ownership of the information and support provided.
- Proficient in Microsoft Office, with advanced skills in Excel and Access.
- Familiarity with pharmacy or medical terminology would be beneficial.
- Previous contact center or high-volume customer service experience would be considered an asset.
This position will remain open until suitable candidates are selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
About Saskatchewan Blue Cross
About
Saskatchewan Blue Cross is a locally based business and not-for-profit organization. For nearly 80 years we have remained committed to delivering exceptional health and wellness benefits, travel insurance and life insurance solutions to Saskatchewan residents and employers. We offer more than a rewarding career. Taking care of Saskatchewan begins with taking care of our team and we are proud to be recognized as one of Saskatchewan’s Top Employers since 2017. At Saskatchewan Blue Cross, the future is full of potential; and you could be a part of it!
Why Join Us
Joining our team means being part of an organization where employees are valued, recognized for their contributions and empowered to make us stronger.
Diversity, Equity and Inclusion
Our environment is one where everyone is welcomed, respected, involved and connected. We’re committed to generating and sustaining a workplace where the richness of ideas, backgrounds and perspectives are embraced and cultivated to create business value.
We know when employee needs are taken care of, they can focus on what they do best – supporting our members, our communities, and improving the health and wellness of Saskatchewan residents.
Perks and Benefits
We’re proud to offer an extensive total rewards package that keeps our employees happy and healthy: •Comprehensive health, wellness and income protection benefits plans •Modern offices, including a rooftop patio in Saskatoon and a free on-site fitness facility in both our Saskatoon and Regina locations •Wellness benefits to support a healthy lifestyle •Social events, wellness activities and volunteer opportunities •Total rewards package including competitive compensation •Support for professional development including the opportunity for tuition subsidies •Generous vacation and other benefits that support work-life balance •Retirement savings plan with company-matched contributions