Bilingual Customer Service Associate-Remarketing (Lease End)
About the role
Job Description
Bilingual Customer Service Associate - Remarketing (Lease End) - Permanent
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting permanent opportunity as a Customer Service Associate, Remarketing, reporting to the Manager of Remarketing. This role will reside in our Markham Head Office.
The successful candidate must be fluently bilingual in English and French.
What you will be doing:
- Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date
- Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees)
- Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc
- Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc), processing daily reports
- Preparing vehicles for auction for disposal in a timely manner
What you bring:
- College or University diploma/degree preferred. Business related field an asset.
- 2-3 years call center/customer service experience preferred
- Bilingual (English/French)
- Excellent communication and negotiation skills
- The ability to connect with dealerships and customers
- Team oriented, flexible and proactive
About Toyota Canada
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles.
TCI's dedicated associates are driven by a vision to build tomorrow with the exciting work they do today. They are inspired by the opportunity to make a difference in their roles at TCI – whether it's the pleasure of giving customers peace of mind, the thrill of advancing mobility through leading innovation and ever better cars, or the fulfillment of giving back to the communities where they live and work.
With a proud legacy of 50 years in Canada, and recognized as one of one Canada's greenest employers, TCI's head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, along with parts distribution centres in Toronto and Vancouver. Toyota also operates two award-winning manufacturing facilities, in Cambridge and Woodstock, Ontario.
Toyota Canada Inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus.
Les associés dévoués de TCI sont motivés par le désir de construire demain avec le travail passionnant qu'ils font aujourd'hui. Ils sont inspirés par la possibilité de faire une différence dans leur rôle chez TCI – qu'il s'agisse de la joie d'offrir la tranquillité d'esprit aux clients, du plaisir de favoriser la mobilité via des innovations de pointe et des voitures toujours meilleures, ou de la satisfaction de redonner aux communautés où ils habitent et travaillent.
Avec un fier héritage de 50 ans au Canada, TCI est reconnue comme l'un des employeurs les plus verts au Canada. Son siège est situé à Toronto, avec des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax, et avec des centres de distribution de pièces à Toronto et Vancouver. Toyota exploite également deux usines de fabrication primées, à Cambridge et Woodstock, en Ontario
Bilingual Customer Service Associate-Remarketing (Lease End)
About the role
Job Description
Bilingual Customer Service Associate - Remarketing (Lease End) - Permanent
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting permanent opportunity as a Customer Service Associate, Remarketing, reporting to the Manager of Remarketing. This role will reside in our Markham Head Office.
The successful candidate must be fluently bilingual in English and French.
What you will be doing:
- Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date
- Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees)
- Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc
- Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc), processing daily reports
- Preparing vehicles for auction for disposal in a timely manner
What you bring:
- College or University diploma/degree preferred. Business related field an asset.
- 2-3 years call center/customer service experience preferred
- Bilingual (English/French)
- Excellent communication and negotiation skills
- The ability to connect with dealerships and customers
- Team oriented, flexible and proactive
About Toyota Canada
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles.
TCI's dedicated associates are driven by a vision to build tomorrow with the exciting work they do today. They are inspired by the opportunity to make a difference in their roles at TCI – whether it's the pleasure of giving customers peace of mind, the thrill of advancing mobility through leading innovation and ever better cars, or the fulfillment of giving back to the communities where they live and work.
With a proud legacy of 50 years in Canada, and recognized as one of one Canada's greenest employers, TCI's head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, along with parts distribution centres in Toronto and Vancouver. Toyota also operates two award-winning manufacturing facilities, in Cambridge and Woodstock, Ontario.
Toyota Canada Inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus.
Les associés dévoués de TCI sont motivés par le désir de construire demain avec le travail passionnant qu'ils font aujourd'hui. Ils sont inspirés par la possibilité de faire une différence dans leur rôle chez TCI – qu'il s'agisse de la joie d'offrir la tranquillité d'esprit aux clients, du plaisir de favoriser la mobilité via des innovations de pointe et des voitures toujours meilleures, ou de la satisfaction de redonner aux communautés où ils habitent et travaillent.
Avec un fier héritage de 50 ans au Canada, TCI est reconnue comme l'un des employeurs les plus verts au Canada. Son siège est situé à Toronto, avec des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax, et avec des centres de distribution de pièces à Toronto et Vancouver. Toyota exploite également deux usines de fabrication primées, à Cambridge et Woodstock, en Ontario