Surveillance & Monitoring Station Operator- Part-time Weekends Graveyard - Burquitlam (close to Skytrain)

Are you looking for a workplace that values collaboration, growth, and support at every step of your career?

Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset – our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each other’s success. Join us and be part of an environment where you’re not just another employee – you’re a vital part of a winning team. Let’s grow together!

The Surveillance & Monitoring Station Operator monitors and responds to all incoming video and regular alarms and will dispatch a mobile security personnel or a relevant 9-1-1 emergency respondent to different sites in the Greater Vancouver Region. In addition, the Operator will answer emergency calls from clients and will promptly refer to a solution or connect to a facility management team for further action.

Main Duties and Responsibilities

• Monitoring and dispatching on live crime in progress via video.
• Monitoring the alarm events, identifying the causes, and dispatching mobile patrol or 9-1-1 respondents when necessary.
• Handling incoming and outgoing calls.
• Analyze information, determine, and collect important details, provide guidance to the customers with their inquiries, and prioritize and resolve issues.
• Maintain accurate records of incidents, actions taken, and any communication with security teams or authorities.
• Adhere to the established operation protocols, and relevant legislation (e.g. PIPA).

Compensation: $20 per hour

Schedule: Saturday and Sunday midnight to 8 am, 16 hours per week

Qualifications

Mandatory:

• BC Security License
• Must be able to remain alert throughout full 8-hour shift
• Computer literate – able to use and troubleshoot video surveillance and monitoring systems, familiar as a user with basic Microsoft Office tools – excel, word, outlook
• Must be able to understand and articulate information clearly and comprehensively when communicating over the phone, email or other communication platforms.

Our Ideal Candidate:

• Previous call center or alarm monitoring experience is an asset but will train a suitable candidate.
• Proven professional communication skills, both written and verbal
• Ability to deal with multiple tasks and prioritize effectively.
• Attention to detail and accuracy.
• Self-motivated with a positive attitude.
• Excellent judgment and decision-making abilities
• Remain calm and manage high-stress situations.
• A self-motivated team member with a positive attitude.
• Curious, willing and able to learn.

COMPANY OVERVIEW

At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.

We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.

Ready to join a dynamic, customer-focused team? Attach your resume, and feel free to include a cover letter (optional). Please note, only shortlisted candidates will be contacted.

• Please attach your resume.

• Only those shortlisted may be contacted.

Saturday and Sunday midnight to 8 am
16 hours per week