Charlotte Tilbury Designated Beauty Advisor (DBA) Counter Manager

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following{​{​{​{:}

• }}} Consistently deliver extraordinary service to all custom
• ers Exceed all sales and service personal goals and targ
• ets Exceed all sales and service brand goals and targ
• ets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clie
• nts Share expert level of product knowledge with entire store selling t
• eam Maintain solid relationships with buyer, vendor, and selling mana
• ger Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine ba
• sis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew semin
• ars Perform floor recovery, visual merchandising, price change, and related sales support ta
• sks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays,
• etc Resolve all customer service issues and partner with selling management on any issues outside of guideli
• nes Comply with all Health & Safety policies and requireme
• nts Perform other duties, as assig

nedThe ideal candidate{​{​{​

• {:}}}} High school d
• iploma Proven ability to exceed sales t
• argets Highly collaborative; working with and through others in a team-oriented envir
• onment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal super
• vision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and ho
• lidays Minimum of two or more years' experience in a commission-based sales envir
• onment Prior retail sales experience as a product specialist in a luxury environment pre
• ferred Entrepreneurial, competitive, self-confident, and self-mot

ivatedThe measures of success{​{

• ​{​{:}}}} Contribution to financial o
• bjectives Individual objectives linked to the achievement of departm
• ent goals Feedback from internal and externa

l clients