Application and Housing Support Clerk

Salary Range $27.47-$29.96

Band 3

(35 hours/week)

Temporary 1- Year - Full Time Position

Windsor Essex CHC provides well-maintained, safe and affordable community housing in a respectful and fair manner. We are leaders in the housing sector and contribute to the development and support of strong communities in the City of Windsor and County of Essex.

*The ideal candidate will be confident, professional,*optimistic, and energetic, must be customer service focused and be committed to our organization and values. The Application and Housing Support Clerk must exercise tact and diplomacy when dealing with CHC customers and represent CHC in a positive manner.

As a member of the Central Housing Registry (CHR) team and working under the supervision of the Manager, CHR, or designate, the Application and Housing Support Clerk is responsible for a wide variety of clerical and administrative office duties related to all Housing Benefit and rent assistance programs, as well as for support in the Application for Housing process. Strong interpersonal and communication skills are required with the ability to work independently or within a team.

Responsibilities:

• Assist with Housing Benefit and other housing programs, including assisting with Housing Benefit inquiries (phone and email), applicant screening and application verification processes, determining eligibility on the wait list, and data tracking and analysis.
• Process applications for Subsidized Housing and Housing Benefit programs, and check eligibility per established criteria. Liaise with other clerks and housing benefit administrators to communicate eligibility and program take-up.
• Maintain a Housing Benefit wait list and work collaboratively with other housing benefit administrators to ensure the list is accurate and up to date.
• Provide general information to applicants for all programs (Subsidized Housing, Housing Benefit, Rent Supplement, and all other Housing Programs); assist with completion of forms.
• Liaise with applicants and support individual/agency, as applicable, to resolve minor inquiries.
• Prepare reports as requested, and complete filing as required.
• Initiate applicant follow-up, as required; correspond with applicants per program models and procedures, including correspondence to request additional information that may be required.
• Discuss with Supervisor applicants with critical needs and questionable eligibility.
• Assist with sorting and distributing incoming mail, and processing outgoing mail, as required.
• Other duties as assigned from time to time.

This position is shared by the Central Housing Registry (CHR) and Windsor Essex Community Housing Corporation (CHC) Operations team overseeing the Housing Benefit and Rent Supplement programs. The person hired will work at the CHR offices approximately 3 days/week and CHC offices approximately 2 days/week. Work location / assignment will be determined based on operational requirements.

Requirements:

• High school diploma or General Equivalency Diploma (GED).
• Knowledge of Microsoft Office products, including Excel, Word, Outlook.
• Knowledge of Yardi and Rent Café is an asset.
• Sound knowledge of general office procedures.
• Demonstrated ability to compose correspondence and determine suitable formats, including emails, memos, letters, etc.
• General mathematical skills.
• Ability to communicate professionally and effectively by telephone, in person and in writing with applicants, co-workers and outside agencies.
• Ability to work in a fast-paced environment, meeting deadlines while ensuring accuracy of work.
• Ability to interpret and apply Corporate Policies and Procedures.
• Ability to understand applicable legislation.
• Professional, responsive, and positive work attitude is essential.
• Strong customer service orientation.
• Knowledge of applicable data privacy laws.
• Possession of a valid Ontario Driver’s License class “G”, current valid insurance, and the use of a personal vehicle for work purposes will be required.

This is a Bargaining Unit position.

CHC is an equal opportunity employer servicing our diverse communities. We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

Although we appreciate all applications, only those selected for an interview will be contacted. The successful candidate will be required to supply a current satisfactory criminal reference check, including a vulnerable sector check, if applicable, before work can commence.

Accessibility

CHC is committed to meeting it obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If selected to participate in the recruitment process, and require accommodation, please inform Human Resources of the nature of any accommodation(a) that you may require in respect of any materials or process used to ensure you equal participation. Accommodation may be provided in all steps of the recruitment process.

To apply for this position, you must use the link provided on our website at www.wechc.com (Corporate), in the Employment Opportunities section, then use the apply button to begin the application process.