Job Summary
We are seeking a dynamic and experienced General Manager to oversee the daily operations of our dealership. The ideal candidate will possess strong leadership skills and a passion for the Motorcycle industry. Ensuring that our team delivers exceptional service and maintaining the high level of standards that Harley-Davidson is known for. This role requires a hands-on approach to management, with an emphasis on fostering a positive work environment and enhancing every customers experience.

Major Duties and Responsibilities:

1. Management

· Balance the demands of employees, suppliers, customers, owners, and community.

· Provide personal direction and coordination over all phases of the dealership operation.

· Establish operating policies & procedures for entire dealership.

· Approve all major departmental expenditures with the dealer principal

· Develop monthly and annual objectives for the dealership in collaboration with departmental managers.

· Ensure departments maintain budgeted revenue and expense objectives.

· Analyze and determine the nature and size of the market for motorcycles, other merchandise, and service.

· Develop long-range plans, objectives, and budgets designed to achieve an increasing share of market sales and profits.

· Maintain records, controls and request reports from subordinates, as needed. to evaluate dealership performance.

· Make changes to the operating plan and related budgets, when necessary.

· Attend training sessions to keep current with all issues of dealership

2. Customer Service

· Greet customers in a courteous and friendly manner.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

· Assist managers and supervisors, when needed.

Supervisory Responsibilities:

· Train managers and supervisors to lead their people.

· Set policies and procedures for dealership.

· Evaluate coach and council direct reports.

· Manage recruiting, interviewing, hiring, and firing employees.

· Conduct performance reviews for all direct reports.

· Review all performance reviews to ensure consistency across departments.

· Delegate responsibility to managers and supervisors as needed.

· Manage conflicts between individuals and departments of the dealership..

Commitments:

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all service personnel by maintaining positive relationships with customers, employees, and owner(s).

· Be honest and fair in all business dealings.

· Set the tone for working relationships in your dealership.

Qualifications & Job Requirements:

· Seven years progressive executive management experience.

· Demonstrated ability to hire, manage, and retain quality people.

· Demonstrated ability to manage financial and management aspects of a 1-20 million dollar business.

· Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

If you are passionate about the Motorcycle industry and ready to take on a leadership role that makes an impact, we encourage you to apply for this exciting opportunity as General Manager.

Dealership hours are Tuesday-Saturday

Job Type: Full-time

Language:

• English (preferred)

Work Location: In person