Top Benefits
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Prevost, a division of Volvo Group Canada Inc., is currently seeking a Warranty Manager . The location of the position is flexible in North America. What You Will Do Our Warranty Manager manages all activities of processing customer warranty claims and supplier warranty recovery. He is responsible for the preparation, introduction and application of warranty policies. He ensures the registration of warranties for all product lines.
Responsibilities
- Manages all warranty claim processing activities for all product lines.
- Reviews and approves warranty claims in accordance with policies.
- Negotiates settlement agreements with clients to meet mutual needs.
- Manages supplier warranty recovery activities in accordance with negotiated agreements.
- Structures and coordinates the management of the warranty claim module in the company's operating system, the warranty database, and the online warranty software.
- Responsible for the process of receiving and storing warranty returns, as well as return shipments to suppliers.
- Manages activities related to the registration of product warranties and changes of ownership.
- Writes and prepares warranty policies based on the company's business plan, competition products and the direction of the Volvo Group.
- Prepares and distributes statistical reports of warranty and recovery expenses to suppliers.
- Analyzes and performs warranty cost simulations for new customer warranty requests, including contracts.
- He manages budgets for current and future warranties.
- Advises clients on procedures related to warranty claims; measures the uniformity and the application of those procedures; perform network training as needed.
- Manages warranty website documentation.
- Secure the standardization of operational processes, management practices as well as the possibilities of synergy with the Volvo group.
What's in it for you?
- Permanent position;
- Competitive salary;
- Minimum of 5 weeks of vacation(CA);
- Comprehensive group insurance paid 100% by the company(CA);
- Retirement plan with employer contribution of up to 7%(CA);
- Telemedicine program;
- Hybrid working mode;
- Unique / unusual work environment;
- Annual performance bonuses.
Who are you?
- College diploma in a field of study related to administration, customer service, mechanics or training deemed equivalent.
- 5 years of experience in warranty management or customer service.
- Good technical knowledge of the automotive / heavy duty sector or other.
- Bilingual English and French
- Ability to negotiate with customers and suppliers
- Must be able to communicate adequately in any situation
- Customer focus
Ready for the next step? Send us your CV to embauche.prevost@volvo.com
To view the multiple career opportunities we offer, visit prevostjob.com.
Prevost: The absolute experience We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
About Prevost
Prevost is a leading North American manufacturer of premium intercity touring coaches and the world leader in the production of conversion coaches for high-end motorhome and specialty conversion. Our world-renowned manufacturing processes have redefined industry standards. Join a team where you can grow. Employees are the heart and soul of Prevost: that’s why we continuously invest in the training and development of our team members to help them grow, both personally and professionally. We strive to be an employer of choice and to provide a stimulating workplace where employees fully engage in the life of the business and find fulfillment in their careers. Prevost is looking for spirited, driven people to help it reach its corporate goals – people who are energized by their work and who share our passion for providing the best customer service in the industry. Join a winning team!
Prevost est l’un des principaux constructeurs d’autocars de tourisme haut de gamme en Amérique du Nord, ainsi que le leader mondial incontesté de la production d’autocars convertis en autocaravanes de luxe et autres conversions de spécialité. Faites partie d’une équipe où vous pourrez évoluer…
Nos employés sont le cœur et l’âme de Prévost. Voilà pourquoi nous investissons continuellement dans la formation et le développement des membres de notre équipe afin qu’ils puissent évoluer tant au point de vue personnel que professionnel. Nous nous efforçons avant tout d’être un employeur de qualité, et d’offrir un lieu de travail stimulant où les employés participent avec intérêt à la vie de l’entreprise tout en réalisant leurs ambitions professionnelles. Prévost recherche des gens dynamiques et motivés pour l’aider à atteindre ses objectifs corporatifs. Des gens stimulés par le travail et qui partagent notre passion : offrir le meilleur service à la clientèle de l’industrie. Faites partie d’une équipe gagnante!
Top Benefits
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Prevost, a division of Volvo Group Canada Inc., is currently seeking a Warranty Manager . The location of the position is flexible in North America. What You Will Do Our Warranty Manager manages all activities of processing customer warranty claims and supplier warranty recovery. He is responsible for the preparation, introduction and application of warranty policies. He ensures the registration of warranties for all product lines.
Responsibilities
- Manages all warranty claim processing activities for all product lines.
- Reviews and approves warranty claims in accordance with policies.
- Negotiates settlement agreements with clients to meet mutual needs.
- Manages supplier warranty recovery activities in accordance with negotiated agreements.
- Structures and coordinates the management of the warranty claim module in the company's operating system, the warranty database, and the online warranty software.
- Responsible for the process of receiving and storing warranty returns, as well as return shipments to suppliers.
- Manages activities related to the registration of product warranties and changes of ownership.
- Writes and prepares warranty policies based on the company's business plan, competition products and the direction of the Volvo Group.
- Prepares and distributes statistical reports of warranty and recovery expenses to suppliers.
- Analyzes and performs warranty cost simulations for new customer warranty requests, including contracts.
- He manages budgets for current and future warranties.
- Advises clients on procedures related to warranty claims; measures the uniformity and the application of those procedures; perform network training as needed.
- Manages warranty website documentation.
- Secure the standardization of operational processes, management practices as well as the possibilities of synergy with the Volvo group.
What's in it for you?
- Permanent position;
- Competitive salary;
- Minimum of 5 weeks of vacation(CA);
- Comprehensive group insurance paid 100% by the company(CA);
- Retirement plan with employer contribution of up to 7%(CA);
- Telemedicine program;
- Hybrid working mode;
- Unique / unusual work environment;
- Annual performance bonuses.
Who are you?
- College diploma in a field of study related to administration, customer service, mechanics or training deemed equivalent.
- 5 years of experience in warranty management or customer service.
- Good technical knowledge of the automotive / heavy duty sector or other.
- Bilingual English and French
- Ability to negotiate with customers and suppliers
- Must be able to communicate adequately in any situation
- Customer focus
Ready for the next step? Send us your CV to embauche.prevost@volvo.com
To view the multiple career opportunities we offer, visit prevostjob.com.
Prevost: The absolute experience We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
About Prevost
Prevost is a leading North American manufacturer of premium intercity touring coaches and the world leader in the production of conversion coaches for high-end motorhome and specialty conversion. Our world-renowned manufacturing processes have redefined industry standards. Join a team where you can grow. Employees are the heart and soul of Prevost: that’s why we continuously invest in the training and development of our team members to help them grow, both personally and professionally. We strive to be an employer of choice and to provide a stimulating workplace where employees fully engage in the life of the business and find fulfillment in their careers. Prevost is looking for spirited, driven people to help it reach its corporate goals – people who are energized by their work and who share our passion for providing the best customer service in the industry. Join a winning team!
Prevost est l’un des principaux constructeurs d’autocars de tourisme haut de gamme en Amérique du Nord, ainsi que le leader mondial incontesté de la production d’autocars convertis en autocaravanes de luxe et autres conversions de spécialité. Faites partie d’une équipe où vous pourrez évoluer…
Nos employés sont le cœur et l’âme de Prévost. Voilà pourquoi nous investissons continuellement dans la formation et le développement des membres de notre équipe afin qu’ils puissent évoluer tant au point de vue personnel que professionnel. Nous nous efforçons avant tout d’être un employeur de qualité, et d’offrir un lieu de travail stimulant où les employés participent avec intérêt à la vie de l’entreprise tout en réalisant leurs ambitions professionnelles. Prévost recherche des gens dynamiques et motivés pour l’aider à atteindre ses objectifs corporatifs. Des gens stimulés par le travail et qui partagent notre passion : offrir le meilleur service à la clientèle de l’industrie. Faites partie d’une équipe gagnante!