Branch Manager
Top Benefits
About the role
Please note: Comtech Fire Credit Union is officially joining Your Neighbourhood Credit Union (YNCU) and will begin operating as YNCU on August 1, 2025. The successful candidate will become an employee of YNCU. The role will remain based at our Comtech Fire branch in Ottawa*, which will continue to be identified as such for location clarity.*
Posting #: 25-74
Location: Ottawa, ON
Job Type: Regular, Full-time
The Role
The Branch Manager plays a critical role in creating a welcoming, member-focused branch environment that drives both member and staff engagement. In this role, the Branch Manager will lead a team dedicated to expanding the branch’s portfolio through strategic sales, business development, and member service initiatives. Focus on coaching and developing the team, empowering them to achieve high performance in sales and digital engagement, while also ensuring timely issue resolution at every member interaction. The Branch Manager is responsible for identifying key business opportunities and building strong, long-term member relationships.
• People Management: Mentor and develop a high-performing team, fostering ownership, accountability, and career growth.
• Performance Coaching: Implement strong performance management routines to drive results and enhance employee capabilities**.**
• Workforce Planning: Manage staffing levels, recruitment, and necessary adjustments to align with organizational goals.
• Conflict Resolution: Address individual performance, attendance, and behavioral matters to ensure team morale and engagement.
• Exceptional Service Delivery: Establish and maintain a high standard of personalized service to enhance member relationships.
• Problem Resolution: Coach employees on first-contact problem resolution, ensuring efficient and professional experience for members.
• Community Engagement: Build and maintain strong relationships with local businesses, partners, and community organizations to drive business opportunities.
• Revenue Generation: Drive branch success through member acquisition, engagement, and cross-selling of financial products.
• Sales & Advisory Expertise: Lead lending, deposit, and investment services while adhering to credit policies and risk management procedures.
• Strategic Planning: Develop and execute business plans that align with branch objectives and organizational goals**.**
• Data-Driven Decision Making: Use market intelligence and financial insights to identify opportunities for growth and improvement.
• Financial Oversight: Manage expenses and revenue targets to achieve financial goals.
• Risk Management: Ensure compliance with internal audit controls, credit policies, and regulatory requirements.
• Process Optimization: Implement best practices and operational efficiencies to enhance branch productivity.
• Health & Safety Compliance: Maintain a safe and secure work environment in accordance with organizational policies and legislative requirements.
Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. YNCU is recognized as a Top Employer, offering employees a comprehensive and competitive benefits package—including paid volunteer time, ongoing learning and development opportunities, and exclusive employee banking perks.
What we are looking for:
- You are an excellent communicator and problem solver. You are positive, reliable, and ethical. Your decision making, time management and organizational skills are top notch.
- Your qualifications include at least 5 years’ related work experience, extensive retail lending experience and a minimum of 3 years’ experience in a branch management role or equivalent.
- You have sales coaching experience and proven business development skills with the ability to negotiate terms and conditions.
- You have completed business training at the post-secondary level, including management programs. Complementary skills and experience include completion of a business-related degree, and or CFP designation. Work experience over formal education will be considered.
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.
YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.
Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com
Job Types: Full-time, Permanent
Pay: $81,000.00-$85,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Work Location: In person
About Your Neighbourhood Credit Union (YNCU)
YNCU is a local credit union that's been serving communities across Southwestern and Northern Ontario for over 75 years. We pride ourselves on being an honest financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to.
We're proud to be a Certified B Corp. As a cooperative organization, we believe in being a part of a larger movement to benefit all people, communities, and the planet. We are committed to being in business for purpose, not just for profit.
Our business thrives when people from the neighbourhood come to work with us, especially community-minded people who are passionate about giving back to the place they call home. Working here allows you to make meaningful connections and build a sense of community that sets YNCU apart from the big banks: we believe in keeping our dollars local by re-investing in our members, staff and neighbours.
Join our Neighbourhood and become part of a financial institution that is dedicated to making things happen for our members!
YNCU acknowledges the history of the traditional territory on which it operates. YNCU is headquartered on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee Peoples as well as on Robinson-Huron Treaty territory, traditional territory of the Anishnaabeg, specifically the Garden River and Batchewana First Nations, as well as Métis People. We recognize our responsibility to serve as stewards for the land and respect and honour the long standing relationships of the original caretakers who came before us.
This land acknowledgement is a small act of reconciliation on behalf of YNCU to our First Nations community members. We welcome any suggestions for this land acknowledgment, or for how we can better act as stewards of respect and reconciliation.
Branch Manager
Top Benefits
About the role
Please note: Comtech Fire Credit Union is officially joining Your Neighbourhood Credit Union (YNCU) and will begin operating as YNCU on August 1, 2025. The successful candidate will become an employee of YNCU. The role will remain based at our Comtech Fire branch in Ottawa*, which will continue to be identified as such for location clarity.*
Posting #: 25-74
Location: Ottawa, ON
Job Type: Regular, Full-time
The Role
The Branch Manager plays a critical role in creating a welcoming, member-focused branch environment that drives both member and staff engagement. In this role, the Branch Manager will lead a team dedicated to expanding the branch’s portfolio through strategic sales, business development, and member service initiatives. Focus on coaching and developing the team, empowering them to achieve high performance in sales and digital engagement, while also ensuring timely issue resolution at every member interaction. The Branch Manager is responsible for identifying key business opportunities and building strong, long-term member relationships.
• People Management: Mentor and develop a high-performing team, fostering ownership, accountability, and career growth.
• Performance Coaching: Implement strong performance management routines to drive results and enhance employee capabilities**.**
• Workforce Planning: Manage staffing levels, recruitment, and necessary adjustments to align with organizational goals.
• Conflict Resolution: Address individual performance, attendance, and behavioral matters to ensure team morale and engagement.
• Exceptional Service Delivery: Establish and maintain a high standard of personalized service to enhance member relationships.
• Problem Resolution: Coach employees on first-contact problem resolution, ensuring efficient and professional experience for members.
• Community Engagement: Build and maintain strong relationships with local businesses, partners, and community organizations to drive business opportunities.
• Revenue Generation: Drive branch success through member acquisition, engagement, and cross-selling of financial products.
• Sales & Advisory Expertise: Lead lending, deposit, and investment services while adhering to credit policies and risk management procedures.
• Strategic Planning: Develop and execute business plans that align with branch objectives and organizational goals**.**
• Data-Driven Decision Making: Use market intelligence and financial insights to identify opportunities for growth and improvement.
• Financial Oversight: Manage expenses and revenue targets to achieve financial goals.
• Risk Management: Ensure compliance with internal audit controls, credit policies, and regulatory requirements.
• Process Optimization: Implement best practices and operational efficiencies to enhance branch productivity.
• Health & Safety Compliance: Maintain a safe and secure work environment in accordance with organizational policies and legislative requirements.
Why work at YNCU?
YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. YNCU is recognized as a Top Employer, offering employees a comprehensive and competitive benefits package—including paid volunteer time, ongoing learning and development opportunities, and exclusive employee banking perks.
What we are looking for:
- You are an excellent communicator and problem solver. You are positive, reliable, and ethical. Your decision making, time management and organizational skills are top notch.
- Your qualifications include at least 5 years’ related work experience, extensive retail lending experience and a minimum of 3 years’ experience in a branch management role or equivalent.
- You have sales coaching experience and proven business development skills with the ability to negotiate terms and conditions.
- You have completed business training at the post-secondary level, including management programs. Complementary skills and experience include completion of a business-related degree, and or CFP designation. Work experience over formal education will be considered.
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.
YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.
Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at hrjobs@yncu.com
Job Types: Full-time, Permanent
Pay: $81,000.00-$85,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Work Location: In person
About Your Neighbourhood Credit Union (YNCU)
YNCU is a local credit union that's been serving communities across Southwestern and Northern Ontario for over 75 years. We pride ourselves on being an honest financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to.
We're proud to be a Certified B Corp. As a cooperative organization, we believe in being a part of a larger movement to benefit all people, communities, and the planet. We are committed to being in business for purpose, not just for profit.
Our business thrives when people from the neighbourhood come to work with us, especially community-minded people who are passionate about giving back to the place they call home. Working here allows you to make meaningful connections and build a sense of community that sets YNCU apart from the big banks: we believe in keeping our dollars local by re-investing in our members, staff and neighbours.
Join our Neighbourhood and become part of a financial institution that is dedicated to making things happen for our members!
YNCU acknowledges the history of the traditional territory on which it operates. YNCU is headquartered on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee Peoples as well as on Robinson-Huron Treaty territory, traditional territory of the Anishnaabeg, specifically the Garden River and Batchewana First Nations, as well as Métis People. We recognize our responsibility to serve as stewards for the land and respect and honour the long standing relationships of the original caretakers who came before us.
This land acknowledgement is a small act of reconciliation on behalf of YNCU to our First Nations community members. We welcome any suggestions for this land acknowledgment, or for how we can better act as stewards of respect and reconciliation.