Permanent Part-Time

(10 to 20 hours per week)

Position: Science Store & Snack Lab Team Member

Reports to: Manager, Science Store

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All.

Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.

As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.

Position Description:

We are looking for adaptable and energetic team members interested in entering the retail industry. Under the direction of the Manager, Science Store or the on-duty keyholder, this position will provide a friendly and responsive visitor experience in Science World’s retail spaces, including the Snack Lab and the Science Store, which generate essential funds to support our charitable mission of Science for All. Ideal candidates have previous retail or customer service experience, are self-motivated, can work independently and are team-oriented with the ability to task-switch.

This position offers 10-20 hours per week generally made up of 5- to 8-hour shifts. Candidates must be able to commit to a minimum availability of 64 hours per month, with at least one workday on the weekend. Science World is open to the public seven days a week, with some extended evening hours in the summer months. Hours of work and other related requirements will be scheduled according to business needs, and may include special events on evenings, weekends, and holidays.

Responsibilities:

• Confer with Science Store Manager or the on-duty keyholder at the beginning of your shift to review set-up and shift requirements to ensure our retail spaces are operated efficiently and opened / closed on time
• Provide customers with friendly, responsive service in our retail spaces, including:
  • greeting and assisting visitors with product selection by gaining and applying strong product knowledge
  • performing proficient and accurate operation of our sales cash register and point of sale (POS) system
  • preparing, selling and cleaning up food and beverage offerings
• Ensure the accuracy and efficiency of all daily cash and card transactions, including end of day reconciliation
• Assist with receiving stock, shelving, displays, promotions, and merchandising of our retail spaces
• Reply in a timely manner to emails, shifts available, complete timesheets accurately, etc.
• Resolve or escalate any customer concerns in a timely and professional manner
• Maintain tidiness and cleanliness in our retail spaces by completing hourly, weekly, and monthly tasks
• Utilize tools and resources to facilitate learning in Science World by performing product demonstrations to visitors
• Perform administrative duties as needed and assist in the smooth operation of all ancillary services
• Operate within the philosophy, culture and values of Science World
• Perform other related duties as required to fulfill any changing business needs of this role

Experience & Abilities

• Experience in sales, customer service, retail or tourism considered an asset. Minimum high school diploma preferred

• Strong customer service and verbal communication skills. Must be able to relate to / handle visitors on various levels

• Must have a polished and professional appearance and manner

• Flexible and able to work in a busy / changing environment

• Self-motivated and team-oriented with the ability to task-switch

• Ability to take initiative, troubleshoot and problem solve in a timely manner

• Able to stand for minimum of 5 hours and lift to 10 kg to assist in receiving shipments

• Must be available to work flexible hours, including evenings, weekends, statutory holidays and school breaks. Minimum availability of 64 hours per month is required, with at least one workday on the weekend.

This is a unionized position represented by CUPE 1004. The compensation rate is $20.41/hour.

After successfully completing probation, the successful candidate(s) will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).

Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

Please apply by Wednesday, August 13, 2025

Please upload a cover letter and a copy of your resume as part of your application

• All offers are subject to satisfactory completion of reference and police criminal record checks.

We would like to thank all candidates. However, only those selected for an interview will be contacted *