Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Conference Floor Coordinator will be responsible for

• Providing daily back-up assistance to the Conference Floor Supervisor, ensuring uninterrupted services and smooth workflows
• Managing and overseeing daily operations of the Practice Floor services to maintain high service standards
• Collaborating closely with hostesses and main receptionists, offering consistent guidance and direction to ensure alignment with organizational goals and exceptional client service delivery

What You Will Do

• Obtain quotes from vendors, manage Requests for Proposals (RFPs), negotiate pricing, and arrange delivery charges with various caterers and suppliers
• Oversee the full cycle and successful execution of meetings and events, including bookings, elevator coordination, food and beverage arrangements, facilities, audio-visual setup, staffing, rentals, and decorations
• Meet with clients to discuss their requirements for upcoming meetings and events during the absence of the Conference Floor Supervisor
• Order and manage food arrangements for scheduled meetings and events, ensuring timely fulfillment of requirements
• Monitor meeting schedules, breaks, and food service, ensuring the accuracy of food quality and quantity upon arrival
• Assist with elevator bookings for evening and weekend events as required
• Manage American Express (Amex) reconciliations and act as the Epayables delegate for conference floor events
• Provide guidance and direction to hostesses, interns, temporary staff, and receptionists as necessary
• Create and manage the monthly staff schedule and rotation for hostesses, temporary staff, interns, and receptionists
• Train and onboard new hostesses, interns, and temporary staff to ensure seamless integration into operations
• Ensure timely ordering of servery supplies and maintain inventory levels
• Maintain the storage area’s organization and cleanliness while performing routine inventories of kitchen supplies, china, and cutlery; recommend purchases when needed
• Monitor and address requests and inquiries from multiple email boxes and catering/meeting room dashboards
• Coordinate meeting room setups and arrangements for the conference center and practice floors
• Work collaboratively with the Conference Floor Supervisor and Concierge to resolve meeting scheduling conflicts and respond to email requests
• Occasionally set up meeting rooms and organize food and beverage services as required
• Responsible for the regular maintenance and upkeep of the practice floor serveries and Kafe, providing a clean, efficient, and organized environment
• Train new hostesses, interns, and temporary staff in their respective tasks and duties, including responsibilities related to the Conference Floor, Practice Floor meeting rooms, serveries, and Kafe, ensuring smooth operational integration and adherence to service standards

Supervisor and performance manager

• Performance manager for hostess staff and any temporary staff
• Shares in the supervision of and provides training to all hostess staff
• Shares in facilitating monthly team meetings

What You Bring To The Role

• High School Diploma & Event and Meeting Management Diploma or Certificate
• Minimum 3 years’ working experience with at least 1 years of Food and Beverage experience will be an advantage
• Available to work on weekend during busy times
• Available to work evenings as needed
• Ability to resolve issues independently or suggest solutions to supervisor
• Professional attitude and approach are prerequisite
• Excellent interpersonal and communications skills in a team environment
• Discretion and the ability to handle confidential material appropriately
• Maintains a good rapport and is skilled and tactful in dealing with appropriate personnel, both internally and externally of the firm
• Timely in responding to inquiries and requests, discussing those with supervisors where appropriate
• Experience using the Microsoft suite of applications (Word, and Excel)
• Good communication skills, both verbal and written
• Must be able to work as a member of a team
• Well-organized, capable and interested in taking initiative
• Be able to work on special projects when needed
• Be able to implement new policies and standards and follow up on them with the rest of the staff
• Be able to help at the Reception Desk if needed
• Provide suggestions for process improvement
• Participate in departmental meetings as needed
• Ability to prioritize work and work under pressure are an asset

At times, business needs arise, and employees are required and agree to work beyond their normal work-day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this.

Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.