The Centre for Newcomers is an Alberta leader in providing settlement, language training and employment readiness services to immigrants. Our mission is to achieve the integration of newcomers in the community, through services and initiatives that promote diversity, participation, and citizenship. As a charitable society and non-profit corporation, we make a positive difference in the lives of all Calgarians.

The Role

Reporting to the Client Service Team Lead, this merged position is responsible for ensuring: that clients, guests, and callers are provided a consistent, professional, prompt, and friendly level of service; pre-screen clients to determine their eligibility for service programs; and provide administrative support to the Centre for Newcomers staff.

Responsibilities:

• Welcome clients, guests and callers and ensure that all clients and guests waiting on site or over the phone receive a professional, friendly, and adequate level of service or attention.
• Work collaboratively with the Settlement and Case Management Teams.
• Provide clients with a brief overview of the Centre’s major services.
• Collect client information including government needed information such as ID numbers and other information, storing it into a database or excel sheets.
• Direct clients and guests to their scheduled appointments promptly; advise program staff as appropriate.
• Answer, screen, and forward telephone calls, take messages and respond to telephone inquiries.
• Schedule or book and co-ordinate appointments with employment and settlement personnel and other programs appropriately.
• Work collaboratively with the Client Service Team and all other program staff.
• Provide administrative support to the Centre for Newcomers as requested.
• Use a customer-focused approach to effectively pre-screen clients to determine eligibility for program services as well as to provide overview of internal and external resources and services which may help to meet their needs.
• Some Saturdays and evening availability required.
• Perform other related functions that the supervisor assigns.

Qualifications

• Education: Degree in a relevant field: Business Administration, Data Management Analytics, Education, or any related fields.
• Technical: Expertise in digital literacy; Proficient use of Zoom, Google Drive, MS Teams or other digital platforms.
• Experience/Results Orientation: Demonstrates a focus on finishing all tasks assigned in a timely manner.
• Communication: Excellent English communication skills - both verbally and written, including listening, assessment, and organizational skills.
• Exceptional customer service skills.
• Minimum three years of experience in customer service, administration, and cross-cultural communication; experience working in a busy client service and office environment is preferred.
• Ability to multi-task and work with minimum supervision.
• Self motivated,flexible, organized, punctual, team player.
• Ability to use initiative and judgment within established guidelines and procedures.
• Ability to analyze, interpret, apply, and explain the Centre’s services to clients.
• Ability to establish and maintain positive working relationships with others both internally and externally.
• Skilled in the use of Microsoft Office, in particular Word, Excel, and PowerPoint.
• Alberta Class 5 driving licence is an asset.

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Please send your cover letter and resume in one document. Only shortlisted candidates will be contacted. No phone calls please.

Job Types: Part-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Expected hours: 18.75 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site childcare
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have a Class 5 license?

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative: 1 year (required)

Language:

• Spanish (required)

Work Location: In person

Application deadline: 2025-07-09
Expected start date: 2025-07-15