SAP Order Entry & Customer Service Specialist
Top Benefits
About the role
555 Steeprock Drive, North York, ON, M3J 2Z6
Full-Time, On-Site
At Johnvince Foods, we are a proudly Canadian company with over 50 years of expertise in the food manufacturing industry. As the exclusive rights holder to the Planters® brand in Canada and the owner of several other well-known brands, we bring quality, innovation, and excellence to every product we create.
Our commitment to safety and leadership has earned us Canada’s Safest Manufacturer Award for two consecutive years (2023, 2024), and we’ve proudly maintained our status as a Canada’s Best Managed Companies Platinum Member for over a decade.
Built on entrepreneurial spirit and innovation, we pioneered bulk food sales in Canada and continue to grow as a leader in manufacturing, distribution, and customer service. At Johnvince Foods, we’re not just building a business—we’re building a legacy. Join us as we shape the future of the food industry.
SAP Order Entry & Customer Service Specialist
The SAP Order Entry & Customer Service Specialist plays a critical role in ensuring seamless order execution from entry through to delivery and invoicing. This position acts as the first line of contact for customer orders, owning the end-to-end process in SAP. The ideal candidate will bring a customer-first mindset, in-depth SAP order management expertise, and a passion for continuous improvement within a fast-paced food CPG environment.
Key Responsibilities
SAP Order Management & Execution
- Enter, process, and manage customer orders in SAP (S/4HANA) with a high degree of accuracy and efficiency.
- Utilize SAP’s aATP, allocation, and backorder processing tools to manage inventory effectively and maximize order fulfillment.
- Proactively monitor open orders to ensure timely fulfillment and invoicing, addressing discrepancies in real-time.
- Validate customer pricing, promotions, and product eligibility using SAP master data and condition records.
- Create and manage outbound deliveries, shipment notifications, and billing documents directly in SAP.
- Support order lifecycle tasks, including blocked orders, missing data resolution, and credit holds.
Customer & Cross-Functional Coordination
- Serve as a key point of contact for Replenishment Analysts, Buyers, and Key Account Managers to communicate order status, resolve exceptions, and provide proactive updates.
- Coordinate with Production Planning, Warehouse, and Logistics to align shipping schedules with customer requirements and production constraints.
- Troubleshoot and resolve EDI errors related to order intake, ASN transmission, and invoicing in coordination with IT and third-party providers.
- Prepare and distribute necessary outbound documents (e.g., BOLs, packing slips) using SAP integrated tools.
Customer-Centric Order Execution
- Maintain a deep understanding of each customer’s ordering and logistics requirements, including lead times, delivery windows, and carrier preferences.
- Manage returns, credit/debit memos, and replacement orders in SAP, ensuring root cause analysis and prevention measures.
- Create and present weekly customer scorecards, measuring Case Fill Rate (CFR), On-Time Delivery (OTD), and deduction trends.
Process Optimization & Team Collaboration
- Continuously seek process improvement opportunities, offering SAP-related enhancements and automation ideas.
- Contribute to SOP documentation and team training efforts for standardized SAP order management practices.
- Support departmental projects and seasonal surges with flexibility and a team-first attitude.
- Foster a collaborative, respectful, and light-hearted work environment.
Key Objectives:
- Maintain a customer fill rate of 98.5%
- Ensure 100% on-time order processing and accurate invoicing
- Reduce fines and chargebacks related to late or incomplete shipments
- Elevate customer satisfaction scores through responsiveness and reliability
What You’ll Bring
- Minimum 3–4 years of experience in customer service and SAP order entry in a CPG or food manufacturing environment
- SAP S/4HANA experience required, especially in SD (Sales & Distribution) module
- Familiarity with EDI processes and troubleshooting tools
- Proficient in Microsoft Excel, Outlook, and other Office tools
- Strong understanding of order-to-cash, inventory allocation, and logistics workflows in a food-grade operation
Skills & Attributes:
- Exceptional accuracy and attention to detail in data entry and follow-through
- Strong analytical skills for investigating order issues and identifying root causes
- Excellent communication and interpersonal skills for internal and external collaboration
- Ability to thrive in a fast-paced, deadline-driven environment
- Self-starter with high initiative, intellectual curiosity, and a continuous improvement mindset
- Positive, team-oriented, and customer-obsessed attitude
- Organized and capable of managing multiple priorities simultaneously
- Demonstrates humility, respect, and lives JVF’s core values daily
Why Consider This Opportunity?
- Competitive Compensation: We offer a highly competitive compensation package designed to reward performance and expertise.
- Outstanding Benefits: Comprehensive health and dental benefits to support your well-being.
- Great Work Environment: Work with an amazing team of talented and supportive colleagues who are as passionate about our products as you are.
- Perks and Snacks: Enjoy plenty of snacks and access to our signature products as part of your everyday work experience.
- Career Growth: Be part of a company that values learning and development, with opportunities to advance your career in a supportive environment.
- Recognized Excellence: Join an award-winning organization that has been recognized as one of Canada’s Safest Manufacturers and a Canada’s Best Managed Companies Platinum Member.
- The chance to make a significant impact on our supply chain operations.
Ready to bring your SAP expertise and customer service passion to the table? Join our team and help feed success—one perfect order at a time.
How to Apply
If this role excites you and aligns with your skills, we invite you to apply directly to this posting by submitting your resume and cover letter. Applications are reviewed on a rolling basis, so apply today to take the next step in your career with Johnvince Foods.
At Johnvince Foods, we are dedicated to fostering a workplace that values diversity, promotes inclusivity, and ensures equity for all employees. We are committed to providing a barrier-free recruitment and selection process for all candidates. Should you require accommodations due to a disability or medical condition at any point throughout the hiring process, please contact the Human Resources team by email: hrteam@johnvince.com or by phone: 416-636-6146 extension 5800 and we will work with you to meet your needs.
About JOHNVINCE FOODS
Johnvince Foods is an established leader in innovating, manufacturing and distributing quality bulk foods across North America. We continue to invest in state of the art processing and packaging machinery to transform raw materials into finished goods for the bulk food and packaged goods trades. In the mid 90's Johnvince Foods purchased the comprehensive right to the Planters brand for Canada from Hershey's Canada. Presently, all major grocery retailers in Canada, purchase the vast majority of their bulk food requirements from Johnvince Foods.
Our valued customers include major & independent grocers, department chains in mass, drug, retail, club, & convenience channels as well as bulk retailers and wholesale distributors.
In addition to domestic distribution, Johnvince Foods, out of its current 1,000,000 sq. ft. flagship facility, has been exporting and sourcing globally for decades, bringing the best products from around the world to our valued customers and consumers.
SAP Order Entry & Customer Service Specialist
Top Benefits
About the role
555 Steeprock Drive, North York, ON, M3J 2Z6
Full-Time, On-Site
At Johnvince Foods, we are a proudly Canadian company with over 50 years of expertise in the food manufacturing industry. As the exclusive rights holder to the Planters® brand in Canada and the owner of several other well-known brands, we bring quality, innovation, and excellence to every product we create.
Our commitment to safety and leadership has earned us Canada’s Safest Manufacturer Award for two consecutive years (2023, 2024), and we’ve proudly maintained our status as a Canada’s Best Managed Companies Platinum Member for over a decade.
Built on entrepreneurial spirit and innovation, we pioneered bulk food sales in Canada and continue to grow as a leader in manufacturing, distribution, and customer service. At Johnvince Foods, we’re not just building a business—we’re building a legacy. Join us as we shape the future of the food industry.
SAP Order Entry & Customer Service Specialist
The SAP Order Entry & Customer Service Specialist plays a critical role in ensuring seamless order execution from entry through to delivery and invoicing. This position acts as the first line of contact for customer orders, owning the end-to-end process in SAP. The ideal candidate will bring a customer-first mindset, in-depth SAP order management expertise, and a passion for continuous improvement within a fast-paced food CPG environment.
Key Responsibilities
SAP Order Management & Execution
- Enter, process, and manage customer orders in SAP (S/4HANA) with a high degree of accuracy and efficiency.
- Utilize SAP’s aATP, allocation, and backorder processing tools to manage inventory effectively and maximize order fulfillment.
- Proactively monitor open orders to ensure timely fulfillment and invoicing, addressing discrepancies in real-time.
- Validate customer pricing, promotions, and product eligibility using SAP master data and condition records.
- Create and manage outbound deliveries, shipment notifications, and billing documents directly in SAP.
- Support order lifecycle tasks, including blocked orders, missing data resolution, and credit holds.
Customer & Cross-Functional Coordination
- Serve as a key point of contact for Replenishment Analysts, Buyers, and Key Account Managers to communicate order status, resolve exceptions, and provide proactive updates.
- Coordinate with Production Planning, Warehouse, and Logistics to align shipping schedules with customer requirements and production constraints.
- Troubleshoot and resolve EDI errors related to order intake, ASN transmission, and invoicing in coordination with IT and third-party providers.
- Prepare and distribute necessary outbound documents (e.g., BOLs, packing slips) using SAP integrated tools.
Customer-Centric Order Execution
- Maintain a deep understanding of each customer’s ordering and logistics requirements, including lead times, delivery windows, and carrier preferences.
- Manage returns, credit/debit memos, and replacement orders in SAP, ensuring root cause analysis and prevention measures.
- Create and present weekly customer scorecards, measuring Case Fill Rate (CFR), On-Time Delivery (OTD), and deduction trends.
Process Optimization & Team Collaboration
- Continuously seek process improvement opportunities, offering SAP-related enhancements and automation ideas.
- Contribute to SOP documentation and team training efforts for standardized SAP order management practices.
- Support departmental projects and seasonal surges with flexibility and a team-first attitude.
- Foster a collaborative, respectful, and light-hearted work environment.
Key Objectives:
- Maintain a customer fill rate of 98.5%
- Ensure 100% on-time order processing and accurate invoicing
- Reduce fines and chargebacks related to late or incomplete shipments
- Elevate customer satisfaction scores through responsiveness and reliability
What You’ll Bring
- Minimum 3–4 years of experience in customer service and SAP order entry in a CPG or food manufacturing environment
- SAP S/4HANA experience required, especially in SD (Sales & Distribution) module
- Familiarity with EDI processes and troubleshooting tools
- Proficient in Microsoft Excel, Outlook, and other Office tools
- Strong understanding of order-to-cash, inventory allocation, and logistics workflows in a food-grade operation
Skills & Attributes:
- Exceptional accuracy and attention to detail in data entry and follow-through
- Strong analytical skills for investigating order issues and identifying root causes
- Excellent communication and interpersonal skills for internal and external collaboration
- Ability to thrive in a fast-paced, deadline-driven environment
- Self-starter with high initiative, intellectual curiosity, and a continuous improvement mindset
- Positive, team-oriented, and customer-obsessed attitude
- Organized and capable of managing multiple priorities simultaneously
- Demonstrates humility, respect, and lives JVF’s core values daily
Why Consider This Opportunity?
- Competitive Compensation: We offer a highly competitive compensation package designed to reward performance and expertise.
- Outstanding Benefits: Comprehensive health and dental benefits to support your well-being.
- Great Work Environment: Work with an amazing team of talented and supportive colleagues who are as passionate about our products as you are.
- Perks and Snacks: Enjoy plenty of snacks and access to our signature products as part of your everyday work experience.
- Career Growth: Be part of a company that values learning and development, with opportunities to advance your career in a supportive environment.
- Recognized Excellence: Join an award-winning organization that has been recognized as one of Canada’s Safest Manufacturers and a Canada’s Best Managed Companies Platinum Member.
- The chance to make a significant impact on our supply chain operations.
Ready to bring your SAP expertise and customer service passion to the table? Join our team and help feed success—one perfect order at a time.
How to Apply
If this role excites you and aligns with your skills, we invite you to apply directly to this posting by submitting your resume and cover letter. Applications are reviewed on a rolling basis, so apply today to take the next step in your career with Johnvince Foods.
At Johnvince Foods, we are dedicated to fostering a workplace that values diversity, promotes inclusivity, and ensures equity for all employees. We are committed to providing a barrier-free recruitment and selection process for all candidates. Should you require accommodations due to a disability or medical condition at any point throughout the hiring process, please contact the Human Resources team by email: hrteam@johnvince.com or by phone: 416-636-6146 extension 5800 and we will work with you to meet your needs.
About JOHNVINCE FOODS
Johnvince Foods is an established leader in innovating, manufacturing and distributing quality bulk foods across North America. We continue to invest in state of the art processing and packaging machinery to transform raw materials into finished goods for the bulk food and packaged goods trades. In the mid 90's Johnvince Foods purchased the comprehensive right to the Planters brand for Canada from Hershey's Canada. Presently, all major grocery retailers in Canada, purchase the vast majority of their bulk food requirements from Johnvince Foods.
Our valued customers include major & independent grocers, department chains in mass, drug, retail, club, & convenience channels as well as bulk retailers and wholesale distributors.
In addition to domestic distribution, Johnvince Foods, out of its current 1,000,000 sq. ft. flagship facility, has been exporting and sourcing globally for decades, bringing the best products from around the world to our valued customers and consumers.