JOB TITLE:

Cleaning Supervisor

MAIN PURPOSE OF THE JOB:

Every property has a Cleaning Team, and The Cleaning Supervisor is the head of the Cleaning Team. The Cleaning Supervisor is the bridge between the Operations and Cleaning Team.

The Cleaning Supervisor must understand and implement all of Impact’s processes, policies, and procedures, with a primary goal of achieving the highest level of cleaning standards and customer satisfaction.

The Cleaning Supervisor works closely with the Operations Supervisor and Operations Manager to share knowledge and resources so that our Cleaning and Operations Teams can be as connected and cohesive as possible.

Your purpose is to create the world’s cleanest commercial properties.

REPORTS TO:

Operations Supervisor, Operations Manager

DIRECT REPORTS:

Cleaning Leads, Cleaning Staff

DUTIES AND RESPONSIBILITIES:

Manage

• Manage all cleaning and related services within your accounts

• Ensure services are being delivered to the standards outlined within each contract, scope of work and/or standard operating procedure

• Monitor account productivity for assigned locations and contracts

• Manage equipment and supplies for assigned accounts

• Recognize and action opportunities that may exist to reduce costs without compromising quality in all aspects of the operation.

• Complete regular inspections to ensure quality of the service product.

• Manage all employees and service providers ensuring they support the corporate philosophy, fundamental objectives, and vision always

• Manage labour, supplies and other operational costs within budget.

• Complete a Workplace Inspection Checklist for each account on a quarterly basis.

• Prepare reports on account status

Support

• Work with the operations team to identify areas for improvement within accounts
• Ensure all account documents, scopes, schedules, and memorandums are up to date
• Ensure staff are in uniform and proper working attire during scheduled working hours
• Provide health & safety and job-specific training to account staff
• Establish par levels for inventory and order as required, with a focus on identifying opportunities for cost savings.

Collaborate

• Recruit, train, and supervise cleaning staff
• Coach, mentor, support on-site staff and engage with them on a regular basis.
• Any additional duties that may be assigned from time-to-time

QUALIFICATIONS:

• 2+ years in a supervisory role is preferred
• WHMIS certification
• Occupational Health and Safety Certification
• Proficiency with the use of smart phones and mobile applications
• Proficiency with computers and programs such as Microsoft Excel and Microsoft Word
• In a position to complete a security background check in good standing
• You have a passion for problem solving
• You care deeply about the health and safety of a workplace
• You take immense pride in the quality of your work

WORKING CONDITIONS:

Full-time on-site and may be required to work after-hours, as well as weekends and holidays.

PHYSICAL REQUIREMENTS:

• Strength Guidelines- May need to lift boxes and other office items up to 20 pounds and cleaning products and equipment up to 50 pounds.
• Motion Parameters- May be required to sit, stand, operate light equipment and vehicles for extended periods of time.
• Vision and Hearing Requirements- May need to spend extended periods of time in front of a computer screen. Will need to be able to adapt to driving conditions.
• Psychological Demands- May be required to solve problems and provide analysis to manager. May need to make quick decisions within short time constraints. May need to performance manage and provide disciplinary action to direct reports.

Disclaimer:

Impact is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.

Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.