Top Benefits
About the role
Looking for a job where every call brings a smile? Join us! Here, we don't just answer the phone — we create a warm, human, and welcoming experience for every guest.
We're looking for someone who loves to communicate with kindness and enjoys making a difference in someone's day. You'll be the first voice they hear — the one that reassures, charms, and conveys the comfort of our hotels, even from a distance.
Are you known for your attention to detail, organizational skills, and reliability? This position will allow you to shine and contribute to a personalized guest experience.
What You’ll Do
- Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.
- Help our guests choose the best room/package and optimize occupancy.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
- Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.
- Handle all administrative tasks related to reservations.
What You'll Bring
- Positive, organized and proactive attitude.
- Ability to work independently or as part of a team and a keen eye for detail.
- Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote)
- Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada.
- Natural customer service orientation - with experience, an asset .
- Hospitality diploma, an asset.
- Knowledge of hotel management software OPERA PMS, an asset.
What We Offer
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities
Top Benefits
About the role
Looking for a job where every call brings a smile? Join us! Here, we don't just answer the phone — we create a warm, human, and welcoming experience for every guest.
We're looking for someone who loves to communicate with kindness and enjoys making a difference in someone's day. You'll be the first voice they hear — the one that reassures, charms, and conveys the comfort of our hotels, even from a distance.
Are you known for your attention to detail, organizational skills, and reliability? This position will allow you to shine and contribute to a personalized guest experience.
What You’ll Do
- Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.
- Help our guests choose the best room/package and optimize occupancy.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
- Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.
- Handle all administrative tasks related to reservations.
What You'll Bring
- Positive, organized and proactive attitude.
- Ability to work independently or as part of a team and a keen eye for detail.
- Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote)
- Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada.
- Natural customer service orientation - with experience, an asset .
- Hospitality diploma, an asset.
- Knowledge of hotel management software OPERA PMS, an asset.
What We Offer
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities