Top Benefits
About the role
About RapidCents
RapidCents powers high-volume, high-ticket payment processing for enterprise-grade merchants. Our clients rely on us for cutting-edge technology, rock-solid reliability, and a customer-obsessed approach to payments. We're scaling fast—and we're looking for team members who thrive in high-ownership environments where impact is immediate and outcomes matter.
Role Snapshot
As the Executive Assistant (EA) at RapidCents, you’ll operate as the operational right-hand to our leadership team. This isn’t a traditional admin role—your work will span project management, customer success, and executive support . You’ll drive initiatives from concept to delivery, safeguard a top-tier merchant experience, and ensure that our internal operations run like a well-oiled machine.
- 🧭 Project Management: ~60%
- 🤝 Customer Service Leadership: ~25%
- 🧾 Executive & HR Support: ~15%
What You’ll Do 🧩 Project Management (Primary Focus)
- Build and maintain detailed project plans, timelines, Gantt charts, and RACI matrices.
- Coordinate sprints across departments—engineering, product, compliance, finance, and customer success.
- Facilitate stand-ups, manage issue logs, track blockers, and run post-mortems.
- Own KPI tracking, weekly reporting, and executive readouts.
- Develop internal playbooks for recurring projects and process improvement.
🛠 Customer Service Leadership
- Act as a Tier-2 escalation contact for strategic, high-value merchants.
- Analyze support ticket data to identify trends and preventative measures.
- Create SOPs, support macros, and knowledge base entries to increase resolution efficiency.
- Collaborate with Product and Sales to feed customer feedback into the product roadmap.
🧾 Executive & HR Support
- Manage executive calendars, travel itineraries, and high-stakes meeting logistics (e.g., board prep).
- Draft internal communications, memos, slide decks, and performance dashboards.
- Coordinate recruiting logistics, onboarding schedules, and HR policy documentation.
- Maintain confidential personnel files and vendor contract records.
Must-Have Qualifications
- 3+ years of project management experience (Agile, Waterfall, or hybrid). PMP, PRINCE2, or ScrumMaster certifications are a strong asset.
- 2+ years of customer success or support experience in B2B SaaS, fintech, or payment processing.
- Demonstrated ability to juggle multiple complex projects and deliver against aggressive deadlines.
- Proficiency with modern PM and support tools: Jira, Asana, ClickUp, Zendesk, Intercom , or similar.
- Advanced skills in Google Workspace and/or Microsoft Office . Bonus: SQL, Looker, or BI tools.
- Excellent written and verbal English—able to write clearly and present to exec-level stakeholders.
- High discretion, initiative, and ability to handle sensitive information professionally.
You’ll Thrive Here If You…
- Own the outcome – You don’t just complete tasks; you ship meaningful results.
- Think in systems – You document and streamline everything so it can scale.
- Stay customer-obsessed – You advocate for the merchant experience at every turn.
- Love organized speed – You thrive in fast-paced environments with lots of moving parts.
Why Join RapidCents?
- Work closely with a world-class leadership team in a high-growth environment.
- Shape processes and systems that scale with a fast-moving company.
- Competitive compensation, flexible work setup, and opportunity for rapid advancement.
- A mission-driven company that values results, not red tape.
📍 Location: Onsite — Thornhill, ON
Top Benefits
About the role
About RapidCents
RapidCents powers high-volume, high-ticket payment processing for enterprise-grade merchants. Our clients rely on us for cutting-edge technology, rock-solid reliability, and a customer-obsessed approach to payments. We're scaling fast—and we're looking for team members who thrive in high-ownership environments where impact is immediate and outcomes matter.
Role Snapshot
As the Executive Assistant (EA) at RapidCents, you’ll operate as the operational right-hand to our leadership team. This isn’t a traditional admin role—your work will span project management, customer success, and executive support . You’ll drive initiatives from concept to delivery, safeguard a top-tier merchant experience, and ensure that our internal operations run like a well-oiled machine.
- 🧭 Project Management: ~60%
- 🤝 Customer Service Leadership: ~25%
- 🧾 Executive & HR Support: ~15%
What You’ll Do 🧩 Project Management (Primary Focus)
- Build and maintain detailed project plans, timelines, Gantt charts, and RACI matrices.
- Coordinate sprints across departments—engineering, product, compliance, finance, and customer success.
- Facilitate stand-ups, manage issue logs, track blockers, and run post-mortems.
- Own KPI tracking, weekly reporting, and executive readouts.
- Develop internal playbooks for recurring projects and process improvement.
🛠 Customer Service Leadership
- Act as a Tier-2 escalation contact for strategic, high-value merchants.
- Analyze support ticket data to identify trends and preventative measures.
- Create SOPs, support macros, and knowledge base entries to increase resolution efficiency.
- Collaborate with Product and Sales to feed customer feedback into the product roadmap.
🧾 Executive & HR Support
- Manage executive calendars, travel itineraries, and high-stakes meeting logistics (e.g., board prep).
- Draft internal communications, memos, slide decks, and performance dashboards.
- Coordinate recruiting logistics, onboarding schedules, and HR policy documentation.
- Maintain confidential personnel files and vendor contract records.
Must-Have Qualifications
- 3+ years of project management experience (Agile, Waterfall, or hybrid). PMP, PRINCE2, or ScrumMaster certifications are a strong asset.
- 2+ years of customer success or support experience in B2B SaaS, fintech, or payment processing.
- Demonstrated ability to juggle multiple complex projects and deliver against aggressive deadlines.
- Proficiency with modern PM and support tools: Jira, Asana, ClickUp, Zendesk, Intercom , or similar.
- Advanced skills in Google Workspace and/or Microsoft Office . Bonus: SQL, Looker, or BI tools.
- Excellent written and verbal English—able to write clearly and present to exec-level stakeholders.
- High discretion, initiative, and ability to handle sensitive information professionally.
You’ll Thrive Here If You…
- Own the outcome – You don’t just complete tasks; you ship meaningful results.
- Think in systems – You document and streamline everything so it can scale.
- Stay customer-obsessed – You advocate for the merchant experience at every turn.
- Love organized speed – You thrive in fast-paced environments with lots of moving parts.
Why Join RapidCents?
- Work closely with a world-class leadership team in a high-growth environment.
- Shape processes and systems that scale with a fast-moving company.
- Competitive compensation, flexible work setup, and opportunity for rapid advancement.
- A mission-driven company that values results, not red tape.
📍 Location: Onsite — Thornhill, ON