Customer Service Representative - Call Centre
Top Benefits
About the role
We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.
CSRs are responsible to:
- Efficiently and effectively manage high customer call volumes.
- Identify and address customer needs, providing solutions and educating on product benefits, availability, and pricing options.
- Seize opportunities to upsell products and generate sales when appropriate.
- Record call and sales details in the customer management system.
- Consistently meet or exceed performance targets across multiple metrics.
- Collaborate with colleagues in all departments to ensure a seamless customer experience.
Job Requirements:
- High School Diploma or GED equivalent.
- Demonstrated focus on delivering exceptional customer service.
- Superior phone and verbal communication skills, with an emphasis on active listening.
- Competent in computer data entry and the utilization of customer management software.
- Effective multitasking, priority-setting, and time management skills.
- Legal authorization to work in Canada.
- Must be available for 8.5-hour shifts scheduled between 7:00 a.m. and 6:00 p.m., Monday to Sunday.
Successful candidates for the CSR position will undergo comprehensive training and receive one-on-one coaching to ensure their success in this role.
Why join us?
- No late night shifts.
- Sit comfortably in a climate-controlled, professional environment.
- Comprehensive benefits package including extended health & dental benefits.
- Opportunities for training, development and career growth.
- Discounted monthly Winnipeg Transit passes (EcoPass).
- Regular Social Committee events - contests, potlucks, etc.
Accommodations are available upon request during the recruitment and selection process.
Job Types: Full-time, Permanent
Pay: $16.50 per hour
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Application question(s):
- Are you legally authorized to work in Canada?
- CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.
Do you have scheduling restrictions within these days/hours?
Language:
- Spanish (preferred)
Work Location: In person
Expected start date: 2025-07-28
About eCom Customer Care
eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for people seeking customer focused employment.
Customer Service Representative - Call Centre
Top Benefits
About the role
We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.
CSRs are responsible to:
- Efficiently and effectively manage high customer call volumes.
- Identify and address customer needs, providing solutions and educating on product benefits, availability, and pricing options.
- Seize opportunities to upsell products and generate sales when appropriate.
- Record call and sales details in the customer management system.
- Consistently meet or exceed performance targets across multiple metrics.
- Collaborate with colleagues in all departments to ensure a seamless customer experience.
Job Requirements:
- High School Diploma or GED equivalent.
- Demonstrated focus on delivering exceptional customer service.
- Superior phone and verbal communication skills, with an emphasis on active listening.
- Competent in computer data entry and the utilization of customer management software.
- Effective multitasking, priority-setting, and time management skills.
- Legal authorization to work in Canada.
- Must be available for 8.5-hour shifts scheduled between 7:00 a.m. and 6:00 p.m., Monday to Sunday.
Successful candidates for the CSR position will undergo comprehensive training and receive one-on-one coaching to ensure their success in this role.
Why join us?
- No late night shifts.
- Sit comfortably in a climate-controlled, professional environment.
- Comprehensive benefits package including extended health & dental benefits.
- Opportunities for training, development and career growth.
- Discounted monthly Winnipeg Transit passes (EcoPass).
- Regular Social Committee events - contests, potlucks, etc.
Accommodations are available upon request during the recruitment and selection process.
Job Types: Full-time, Permanent
Pay: $16.50 per hour
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Application question(s):
- Are you legally authorized to work in Canada?
- CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.
Do you have scheduling restrictions within these days/hours?
Language:
- Spanish (preferred)
Work Location: In person
Expected start date: 2025-07-28
About eCom Customer Care
eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for people seeking customer focused employment.