Top Benefits
About the role
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
* 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
* Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
About FLiiP
FLiiP's mission is to simplify the day-to-day management of owners in addition to being a growth partner of choice.
Created by owners, for owners, FLiiP understands the challenges and opportunities they face in running studios and training centers. By combining simplicity, modernity and creativity, FLiiP sets itself apart by constantly seeking improvements to increase the success of our customers.
In addition to helping municipal sports organizations, FLiiP mainly works with business owners who offer group classes such as Bootcamp, Crossfit, Yoga, as well as martial arts, to excel at different levels:
• Simple and automated booking management • A much more efficient management of subscriptions and their finances • Maximization of customer acquisition, retention and engagement • And much more!
FLiiP is also a unique management team that combines successes in the management of technology firms, training centers and high growth firms.
Our growth over the past 5 years, always steadily increasing, has not been the result of chance, even in times of Covid. This is the result of a quality product paired with a thoughtful and ambitious growth strategy. It is also because of the importance and the constant dedication of meeting the evolving needs of our customers, while remaining at the forefront of technological and market developments.
Follow us, our future is bright, exciting and full of opportunities.
Be part of the adventure, FLiiP is hiring! If you are a leading player looking for a company that meets your ambitions, contact us!
Top Benefits
About the role
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
* 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
* Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
About FLiiP
FLiiP's mission is to simplify the day-to-day management of owners in addition to being a growth partner of choice.
Created by owners, for owners, FLiiP understands the challenges and opportunities they face in running studios and training centers. By combining simplicity, modernity and creativity, FLiiP sets itself apart by constantly seeking improvements to increase the success of our customers.
In addition to helping municipal sports organizations, FLiiP mainly works with business owners who offer group classes such as Bootcamp, Crossfit, Yoga, as well as martial arts, to excel at different levels:
• Simple and automated booking management • A much more efficient management of subscriptions and their finances • Maximization of customer acquisition, retention and engagement • And much more!
FLiiP is also a unique management team that combines successes in the management of technology firms, training centers and high growth firms.
Our growth over the past 5 years, always steadily increasing, has not been the result of chance, even in times of Covid. This is the result of a quality product paired with a thoughtful and ambitious growth strategy. It is also because of the importance and the constant dedication of meeting the evolving needs of our customers, while remaining at the forefront of technological and market developments.
Follow us, our future is bright, exciting and full of opportunities.
Be part of the adventure, FLiiP is hiring! If you are a leading player looking for a company that meets your ambitions, contact us!