Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Director, Pharmacy, and working closely with the Manager, Pharmacy Operations and Medication Distribution and Manager, Pharmacy Oncology and Compounding Services, the Manager, Pharmacy Clinical Services is an integral member of the Pharmacy Leadership team. The Manager has oversight of the clinical services of the main pharmacy department which provides clinical support to the inpatient areas, as well as some outpatient clinics (e.g. infectious disease clinic, extensivist clinic). The Manager, Pharmacy Clinical Services ensures that the clinical program aligns with best practices and the Ontario College of Pharmacists standards and Accreditation Canada standards. The Manager ensures clinical focus is appropriate, cost effective, and evidence based care.

The Manager, Pharmacy Clinical Services participates in Pharmacy Department visioning, planning, evaluation, budget development, resource allocation, utilization management, risk management, and the promotion of service excellence and quality improvement. The Manager has oversight of the clinical pharmacists, pharmacist and technician students, and is responsible for the ongoing development of the clinical teams. The Manager serves as a link between staff, the physician leaders, and other clinical service areas. The Manager works on various projects with others internally and externally to Southlake Health contributing towards the growth and development of their respective clinical areas, ensuring excellence in patient care. The Manager participates in community activities and committees related to the improvement of departmental services, demonstrates effective leadership, planning and project management skills combined with exceptional problem solving and change management abilities

Skills & Abilities

• Knowledge of current evidence-based, best practice pharmacotherapeutics & pharmacokinetics and their application to patient-centred pharmaceutical care
• Knowledge of Ontario College of Pharmacists Standards of Practice and Accreditation Canada Standards
• Practice continuing professional development as required by Regulated Health Professions Act
• General knowledge of disease states, such as diabetes, COPD, cardiovascular disease, etc.
• General knowledge of appropriate dosages, delivery techniques, formulations and routes of administration of all medications.
• Knowledge & interpretation of laboratory and clinical parameters and their application to patient assessment & monitoring
• Knowledge & utilization of credible electronic & print form medical information resources
• Knowledge of health system technologies, distribution systems & their application
• Utilization of effective teaching, presentation, documentation & communication practices
• Knowledge of third party reimbursement strategies
• Knowledge & application of patient and staff safety improvement initiatives
• Knowledge of health promotion & disease prevention
• Knowledge of complementary medicines & alternative therapies
• General knowledge of aseptic technique & extemporaneous preparation of pharmaceuticals
• Knowledge of development, implementation & enforcement of policies/ procedures and certification programs
• Knowledge of multiculturalism and diversity
• Knowledge of Microsoft applications
• Understanding and interpretation of research methodology and outcomes & critical appraisal of study design

Qualifications

• Registered Pharmacist, in good standing with the Ontario College of Pharmacists (Part A)
• PharmD or Masters preparation in a health-related field, an asset
• Post-graduate Pharmacy Residency Program (ACPR), preferred
• Minimum of five (5) years of experience in an acute care hospital pharmacy
• Minimum of two (2) years of recent progressive pharmacy leadership experience

Closing Statement

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Primary Responsibilities

• Monitor and review the financial performance of the pharmacy department with respect to budgetary variances related to staffing.
• Data collection and information analysis of quality indicators such as Medication Reconciliation. Complete and submit reports in a timely, accurate and professional manner.
• Provide exemplary leadership in the management of the programs human and financial resources, and develops, implements and manages short- and long-term plans which support and advance program site, and/or corporate strategic priorities.
• Ensure availability and maintenance of the supplies and equipment to meet the departmental needs in a fiscally responsible manner.
• Participate in strategic planning and accreditation processes.
• Ensure safe medication practices and implement quality improvement initiatives, when required.
• Determine goals, objectives, standards, and policies in accordance with corporate direction. Develop, implement and review evidence-based treatment protocols/ guidelines through critical appraisal of the literature and clinical trials and appropriate application of the evidence
• Holds signing authority for procurement of controlled substances.
• Oversees approval and accessibility of drugs such as through Special Access Program.
• Supports pharmacy involvement in clinical trials.
• Liaison with regional resources.
• Develops, reviews and implements policies and procedures
• Participate in, and where appropriate conduct Pharmacy departmental meetings as well as relevant hospital committee meetings.
• Supports Drug Utilization & Evaluation pharmacist with formulary review process.
• Pharmacy representative on various internal/ external committees/ teams/ projects (e.g. Smart Pump, Medication Reconciliation)
• Monitors Non-Formulary Drug use and collaborates on special access requests with the other program leaders
• Assesses the need for resources based on management information which includes workload measurement, productivity reports, patient acuity data and financial reports.
• Assumes accountability for human resource planning: recruitment, hiring, retention, succession initiatives/plans.
• Ensure compliance with all policies, guidelines, procedures and regulatory requirements.
• In support of organizational strategies and staff satisfaction initiatives, the Manager promotes the development of a motivated and cohesive team and supports educational strategies (orientation and continuing education) to enhance staff knowledge with respect to professional nursing practices and patient care.
• Positive and constructive staff feedback and review: ongoing and regular performance appraisal program.
• Implements Attendance Management (illness, absenteeism, and accommodation).
• Ensures positive staff morale. Sets up effective means for communication with staff.
• Coaches and mentors - staff, students, individual and team.
• Conflict management and counseling (individual or team).
• Manage unit safety programs.
• Manages staff and administrative issues i.e. scheduling, vacations etc.
• Manages change and foster an environment which promotes personal accountability.
• Facilitating the development of staff to achieve advanced clinical practice standards.
• Other duties, as assigned.