Case Manager – Toronto Community Crisis Services (Full Time – Permanent) The Role and Opportunity The Canadian Mental Health Association (CMHA) – Toronto is looking for a Case Manager for the Toronto Community Crisis Service (TCCS). This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto.  This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises.  This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.  The TCCS is governed in partnership with a Collaborative which includes the following organizations:

• Addiction Services Central Ontario
• Black Creek Community Health Centre
• Black Health Alliance
• Canadian Mental Health Association Toronto
• Caribbean African Canadian Social Services
• Jane Finch Centre
• Rexdale Community Health Centre
• Yorktown Family Services

The Case Manager will assess and support community members who are at risk of experiencing a crisis and/or are currently experiencing a crisis in the community, with the goal of providing culturally appropriate support, such as system navigation and timely referral to appropriate services, as well as providing short-term crisis intervention work such as counselling and case management.

Salary: $54,124 – $59,147

Hours of Work: 35 per week

Location: 700 Lawrence Ave. W, Suite 326

About CMHA Toronto CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities Reporting to the Senior Manager, you will provide rapid-access, short-term, community-based follow-up support to people referred from the Mobile Crisis Team. The support provided will be client-centred, trauma- and violence-informed, recovery-oriented, and culturally safe.

This Case Manager will collaborate with individuals to conduct comprehensive needs assessments and develop service plans that incorporate individuals’ goals, values, skills, resources, strengths and service requirements. The Case Manager will engage and support individuals to access resources and navigate services in the community. The Case Manager will provide supportive counselling, health promotion and education, skill-building, problem-solving and advocacy. The Case Manager will work within the context of CMHA’s mission and strategic directions.

The Case Manager will participate in community outreach and liaison with key stakeholders and partners and maintain trusting, respectful and collaborative relationships with clients, families, colleagues, referral sources, service providers and the public.

The Case Manager will maintain accurate and timely clinical and non-clinical records and actively participate in developing, implementing, and evaluating the Toronto Community Crisis Service through meetings, training, strategic planning and evaluation initiatives.

Experience & Education Required The ideal candidate will have at minimum an Undergraduate degree/diploma in Social Services or equivalent. The ideal candidate will have combination of education and working and/or living experience of community mental health and addictions, along with a strong knowledge of clinical and crisis assessments and intervention strategies. The candidate will have demonstrated skill in client-centred and recovery-oriented care.

The candidate will have a sound knowledge of crisis intervention and prevention strategies, addictions and harm reduction, recovery-oriented approaches, trauma- and violence-informed care, skill development and counselling.

The candidate will bring an understanding and knowledge of working with persons with mental health and/or addictions issues as well as an understanding of the intersectionality of systemic barriers and social determinants of health. The candidate will require strong knowledge of systemic and structural factors (SDoMH) that impact Black, Indigenous, racialized and LGBTQ2S+ communities. The candidate will have knowledge and/or experience of community services in the northwest Toronto area including Black Creek, Downsview, Rexdale, and Humber neighbourhoods.

The candidate will possess excellent communication, interpersonal and problem-solving skills and the ability to work as part of an interdisciplinary team. The candidate will have proficiency in Microsoft Office applications. Fluency in a second language and experience working with diverse communities is considered an asset. Access to a car and a valid Driver’s Licence is required. Why Choose CMHA Toronto? If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination. CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.