What You'll Do:

• Front line representative for colleague’s questions or concerns for Joe Fresh and Optical client group.

• Support the roll out of various HR programs/initiatives (i.e., assessments, culture, colleague engagement survey, compliance and HRIS programs).

• Provide guidance, direction, and support to the client group in employee relations issues, including company policies & procedures, recruitment & selection strategy, performance management, job evaluations, terminations, training & development, and benefits administration for Canadian office as well as Store colleagues.

• Day to day partner with client group to provide advice and counsel to colleagues on HR related issues and concerns. Resolve sensitive colleague issues in a timely manner.

• Compile data for compensation recommendations and partner with the compensation group to manage the administration for the annual incentive and merit review process for the client.

• Manage HRIS system (Workday) Administration, colleague movement, reporting and transactions; ensure accurate data entry in Workday and management of reporting relationships and organizational changes.

• Maintain headcount reporting and organizational charts.

• Resolve necessary payroll inquiries as required, as well as inquiries relating to benefits, ServiceNow, Workday, onboarding, etc.

• Partner in the recruitment process by assisting hiring managers with opening requisitions, liaise with corporate talent acquisitions specialists, make salary recommendations to the business and support with onboarding.

• Ensure legal compliance by monitoring and implementing applicable HR federal and provincial requirements; conducting investigations; maintaining records and representing the organization at hearings.

• Contribute to continuous improvements & best practices to influence human resources strategies.

• Manage payroll audits.

• Conduct employment verification.

• Assist Director and HRBPs with research, analysis and implementation of programs, reports and projects as required.

What You'll Need:

• Post-secondary education preferably in Human Resources and obtained (or working towards) HR Management Certification.

• 3 – 5 years progressive HR experience, coordinating departmental programs and initiatives is a definite asset.

• Ability to interact with all levels of the organization.

• Strong integrity with ability to maintain confidentiality and manage highly sensitive information.

• Solid computer skills required in MS Office (Excel, Word, Power Point, Outlook).

• Exceptional interpersonal, communication (written and verbal) and problem-solving skills.

• Customer focused and able to nurture positive customer relationships.

• Highly organized and has a high degree of attention to detail.

• Strong analytical skills and superior ability to problem-solve.

• Exceptional commitment to customer service with strong sense of urgency.

• Highly motivated, self-starter, requiring little direction.