Top Benefits
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
- Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
- Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
- End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
- Project Planning & Management: Ensure proper workload distribution and project intake process.
- Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
- Measure Results: Evaluate and action opportunities to improve the business.
- Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
- Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
- Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
- Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
- Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
- Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
- Coaching & Mentoring: Coach resources and mentor UX team members for career development.
- Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
- Project Planning & Management
- Research & Web Analytics (Adobe Analytics)
- Problem Solving Ability
- Business Acumen
- Cross-Functional Team Collaboration
- Stakeholder Management
- Back-end data management
- Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
- Reports to: Manager, Online Category Experience
- Direct Reports: Yes
Travel Requirements:
- Limited
- Currently 4 days a week (Mon-Thursday) – At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
- Extended sitting
- Repetitive tasks
- Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Hybrid Work:
- Hybrid
- Currently 4 days a week (Mon-Thursday) – At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
- Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
- University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
- 2+ years in a relevant field
Minimum Leadership Experience:
- 1+ year
Certifications:
- None required
Other Requirements/Assets:
- Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
- Proven experience in managing UX teams and projects.
- Excellent communication and interpersonal skills.
- Previous experience in eCommerce is a required
- An aptitude for analytics; ability to derive insights, take action, and a bias for action
- Strong problem-solving skills
- Strong organizational skills with the ability to manage multiple projects
- Strong attention to detail
- Self-starter with the ability to work independently with only general guidance
- Must be comfortable with Ambiguity
- Experience with Adobe Analytics, Looker, Tableau & P360 an asset
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
Top Benefits
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
- Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
- Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
- End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
- Project Planning & Management: Ensure proper workload distribution and project intake process.
- Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
- Measure Results: Evaluate and action opportunities to improve the business.
- Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
- Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
- Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
- Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
- Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
- Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
- Coaching & Mentoring: Coach resources and mentor UX team members for career development.
- Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
- Project Planning & Management
- Research & Web Analytics (Adobe Analytics)
- Problem Solving Ability
- Business Acumen
- Cross-Functional Team Collaboration
- Stakeholder Management
- Back-end data management
- Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
- Reports to: Manager, Online Category Experience
- Direct Reports: Yes
Travel Requirements:
- Limited
- Currently 4 days a week (Mon-Thursday) – At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
- Extended sitting
- Repetitive tasks
- Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Hybrid Work:
- Hybrid
- Currently 4 days a week (Mon-Thursday) – At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
- Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
- University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
- 2+ years in a relevant field
Minimum Leadership Experience:
- 1+ year
Certifications:
- None required
Other Requirements/Assets:
- Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
- Proven experience in managing UX teams and projects.
- Excellent communication and interpersonal skills.
- Previous experience in eCommerce is a required
- An aptitude for analytics; ability to derive insights, take action, and a bias for action
- Strong problem-solving skills
- Strong organizational skills with the ability to manage multiple projects
- Strong attention to detail
- Self-starter with the ability to work independently with only general guidance
- Must be comfortable with Ambiguity
- Experience with Adobe Analytics, Looker, Tableau & P360 an asset
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.