Microsoft Technical Specialist & Trainer
About the role
Position: Microsoft Technical Specialist & Trainer – Information Services
Department: Information Services (PMO & Digital Planning)
Posting ID: 3710
Status: Temporary Full-Time (12 months)
Role Level: PG 09 ( $39.39hr- $49.29hr)
Site: All sites ( Remote)
Hours/Shifts: Monday to Friday (Regular Business Hours)
Posted: July 24-2025
Internal Deadline: July 31-2025
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Centers at Humber and UHN. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
Position Overview:
Working as part of a dynamic team as a seasoned Microsoft 365 (M365) technical specialist, you will spearhead the adoption and optimization of M365 services within the organization by leveraging your deep understanding of the platform and providing support and guidance to the THP staff. In addition, utilizing your advanced M365 and IS application knowledge you will be responsible for designing, developing, and delivering documentation and training programs that enhance the skills and knowledge of our staff.
Key Responsibilities:
Microsoft 365:
- Utilize Power Automate, SharePoint, Teams, OneDrive, Power Platform, and related Microsoft 365 tools to design and implement solutions that streamline business processes
- Provide expert guidance and support for enterprise architecture in M365, including defining and documenting technical standards, best practices, and governance frameworks
- Resolving ServiceNow tickets for M365 and training requests
- Ensure that all M365 configurations comply with industry best practices and organizational policies related to security and privacy
- Work closely with cross-functional teams to identify and prioritize initiatives, ensuring alignment with business goals and objectives. Identify and prioritize opportunities for innovation and improvement within the M365 environment
Training:
- Design and develop comprehensive training programs and materials for Microsoft 365 applications, including but not limited to Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.
- Conduct engaging and interactive training sessions, both in-person and virtually, to diverse audiences ranging from beginners to advanced users.
- Create and administer assessments to evaluate the effectiveness of training programs and identify areas for improvement.
- Provide post-training support to participants, addressing any technical issues or questions related to Microsoft 365 applications.
- Continuous Improvement: Stay current with the latest updates and features of Microsoft 365 applications and incorporate them into training programs.
- Collaboration: Work closely with other trainers and IT staff to ensure training programs align with organizational goals and objectives
Documentation:
- Develop and maintain vibrant and appealing technical documentation, including user manuals, installation guides, training videos, and troubleshooting guides
- Ensure documentation is clear, concise, and accessible to various audiences, including technical and non-technical users
- Develop high-quality content that meets organizational standards and user needs
- Collaborate with subject matter experts to gather information and ensure accuracy and completeness of documentation
- Organize and manage documentation repositories, ensuring documents are up-to-date and easily accessible
- Implement and maintain document control procedures to ensure consistency and version control Review and revise documentation for clarity, grammar, and technical accuracy
Qualifications & Skills:
- Bachelor degree or diploma in Computer Science, Information Technology or related field required
- Minimum of 3-5 years of experience in delivering technical education
- Minimum of 3-5 years of experience with Microsoft 365, including hands-on implementation, consulting, and technical support
- Minimum of 3-5 years of experience in technical writing and documentation
- Relevant Microsoft 365 certifications nice to have such as: MS-102, MS-700, SC-200, SC-400, MS-500, MS-900, AZ-900
- Relevant training certifications such as: Microsoft Certified Trainer (MCT), and CompTIA Certified Technical Trainer (CTT+)
- ITIL 4 Foundations preferred
- ServiceNow, required
- Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar
- Technical writing skills and experience
- Experience in automation and scripting languages, including Power Automate and PowerShell required
- Strong analytical capabilities, strategic thinking and business acumen
- Knowledge of clinical processes and experience in healthcare environment is preferred
- Excellent communication skills - ability to articulate analytical results and tell a story
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Ability to work under pressure with changing priorities in a complex environment
- Excellent organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Microsoft Technical Specialist & Trainer
About the role
Position: Microsoft Technical Specialist & Trainer – Information Services
Department: Information Services (PMO & Digital Planning)
Posting ID: 3710
Status: Temporary Full-Time (12 months)
Role Level: PG 09 ( $39.39hr- $49.29hr)
Site: All sites ( Remote)
Hours/Shifts: Monday to Friday (Regular Business Hours)
Posted: July 24-2025
Internal Deadline: July 31-2025
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Centers at Humber and UHN. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
Position Overview:
Working as part of a dynamic team as a seasoned Microsoft 365 (M365) technical specialist, you will spearhead the adoption and optimization of M365 services within the organization by leveraging your deep understanding of the platform and providing support and guidance to the THP staff. In addition, utilizing your advanced M365 and IS application knowledge you will be responsible for designing, developing, and delivering documentation and training programs that enhance the skills and knowledge of our staff.
Key Responsibilities:
Microsoft 365:
- Utilize Power Automate, SharePoint, Teams, OneDrive, Power Platform, and related Microsoft 365 tools to design and implement solutions that streamline business processes
- Provide expert guidance and support for enterprise architecture in M365, including defining and documenting technical standards, best practices, and governance frameworks
- Resolving ServiceNow tickets for M365 and training requests
- Ensure that all M365 configurations comply with industry best practices and organizational policies related to security and privacy
- Work closely with cross-functional teams to identify and prioritize initiatives, ensuring alignment with business goals and objectives. Identify and prioritize opportunities for innovation and improvement within the M365 environment
Training:
- Design and develop comprehensive training programs and materials for Microsoft 365 applications, including but not limited to Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.
- Conduct engaging and interactive training sessions, both in-person and virtually, to diverse audiences ranging from beginners to advanced users.
- Create and administer assessments to evaluate the effectiveness of training programs and identify areas for improvement.
- Provide post-training support to participants, addressing any technical issues or questions related to Microsoft 365 applications.
- Continuous Improvement: Stay current with the latest updates and features of Microsoft 365 applications and incorporate them into training programs.
- Collaboration: Work closely with other trainers and IT staff to ensure training programs align with organizational goals and objectives
Documentation:
- Develop and maintain vibrant and appealing technical documentation, including user manuals, installation guides, training videos, and troubleshooting guides
- Ensure documentation is clear, concise, and accessible to various audiences, including technical and non-technical users
- Develop high-quality content that meets organizational standards and user needs
- Collaborate with subject matter experts to gather information and ensure accuracy and completeness of documentation
- Organize and manage documentation repositories, ensuring documents are up-to-date and easily accessible
- Implement and maintain document control procedures to ensure consistency and version control Review and revise documentation for clarity, grammar, and technical accuracy
Qualifications & Skills:
- Bachelor degree or diploma in Computer Science, Information Technology or related field required
- Minimum of 3-5 years of experience in delivering technical education
- Minimum of 3-5 years of experience with Microsoft 365, including hands-on implementation, consulting, and technical support
- Minimum of 3-5 years of experience in technical writing and documentation
- Relevant Microsoft 365 certifications nice to have such as: MS-102, MS-700, SC-200, SC-400, MS-500, MS-900, AZ-900
- Relevant training certifications such as: Microsoft Certified Trainer (MCT), and CompTIA Certified Technical Trainer (CTT+)
- ITIL 4 Foundations preferred
- ServiceNow, required
- Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar
- Technical writing skills and experience
- Experience in automation and scripting languages, including Power Automate and PowerShell required
- Strong analytical capabilities, strategic thinking and business acumen
- Knowledge of clinical processes and experience in healthcare environment is preferred
- Excellent communication skills - ability to articulate analytical results and tell a story
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Ability to work under pressure with changing priorities in a complex environment
- Excellent organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.