WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The AI CoE is dedicated to leveraging AI, machine learning, and automation technologies to enhance business efficiency and improve customer experiences. We are looking for an IT Project Manager to oversee and manage automation initiatives, ensuring efficient project execution, alignment with business objectives, and smooth integration into enterprise systems.
In addition to traditional project management responsibilities, this role will also support the CoE by developing project documentation, reporting, and communication materials to ensure transparency, alignment, and stakeholder engagement. The IT Project Manager will work closely with the Intelligent Process Automation Delivery Manager, business stakeholders, and technical teams to define project roadmaps, manage project pipelines, and drive the successful delivery of AI-powered automation solutions.

Responsibilities

Project & Pipeline Management

• Manage the project pipeline for intelligent automation initiatives, ensuring proper prioritization, resource allocation, and execution.
• Collaborate with the Intelligent Process Automation team, IT, and business stakeholders to define project scope, timelines, and deliverables.
• Oversee end-to-end project management, from requirements gathering and development to testing, deployment, and post-implementation support.
• Ensure that automation projects align with overall IT and business strategies, delivering measurable efficiency gains and process improvements.
• Develop and maintain project plans, risk assessments, and progress reports, proactively identifying and mitigating potential roadblocks.
• Facilitate Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) to keep automation teams on track and projects moving forward.
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication and expectation management.
• Monitor key project performance indicators (KPIs), ensuring timely and high-quality delivery of automation solutions.
• Support change management efforts, ensuring smooth adoption of automation solutions and providing guidance on process adjustments.

CoE Communication & Reporting

• Develop and maintain project documentation, dashboards, and reports to track progress, performance, and impact of automation initiatives.

• Create executive summaries, presentations, and briefing materials to communicate CoE priorities, successes, and upcoming initiatives.

• Design and distribute newsletters, intranet updates, and other internal communication materials to inform stakeholders about automation advancements and outcomes.

• Work with business leaders to ensure consistent messaging and alignment across departments regarding automation initiatives and digital transformation.

• Assist in developing training and awareness materials to help teams understand the benefits of intelligent automation and how to leverage new solutions.

• Organize and facilitate CoE meetings, workshops, and stakeholder engagement sessions to drive collaboration and transparency.

WHO WE'RE LOOKING FOR

• Bachelor’s degree in IT, Computer Science, Business, Communications, or a related field.
• 5+ years of experience managing IT projects, preferably with exposure to automation, AI, or digital transformation.
• Proven ability to manage multiple projects in parallel, ensuring deadlines, scope, and quality are met.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, SAFe) and ability to adapt based on project needs.
• Experience working with automation tools (RPA, AI-driven workflows, process mining) and cloud platforms (Azure, AWS, GCP) is a plus.
• Strong analytical and problem-solving skills, with the ability to assess business needs and translate them into project roadmaps.
• Excellent stakeholder management and communication skills, ensuring alignment across business and IT teams.
• Hands-on experience with project management tools (JIRA, Azure DevOps, Asana, Trello, or similar).
• Ability to develop professional-grade reports, dashboards, and presentations to support CoE communication efforts.
• Strong writing and content development skills to craft clear, engaging, and insightful project updates and communication materials.
• Ability to work in a fast-paced, evolving environment, balancing multiple priorities effectively.

NICE TO HAVEs

• Project Management certification (PMP, Agile, SAFe, PRINCE2).
• Experience with corporate communications, internal branding, or stakeholder engagement.
• Background in graphic design, PowerPoint, or visualization tools (Tableau, Power BI, Canva, etc.) to enhance communication materials.
• Knowledge of process automation, AI/ML, and digital transformation strategies.
• Bilingualism (French/English).

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).