Customer Service Representative, bilingual
About the role
Job Description
As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. Your main responsibilities will include:
- Responding to customer inquiries via phone and email.
- Assisting customers with account management and troubleshooting.
- Providing information about products and services.
- Ensuring customer satisfaction and resolving issues promptly.
Required Qualifications
- Bilingual in English and French.
- Excellent communication skills.
- Strong problem-solving abilities.
- Previous experience in customer service is an asset.
Preferred Qualifications
- Familiarity with banking products and services.
- Ability to work in a fast-paced environment.
Other Relevant Details
- This position is remote, allowing you to work from the comfort of your home.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Customer Service Representative, bilingual
About the role
Job Description
As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. Your main responsibilities will include:
- Responding to customer inquiries via phone and email.
- Assisting customers with account management and troubleshooting.
- Providing information about products and services.
- Ensuring customer satisfaction and resolving issues promptly.
Required Qualifications
- Bilingual in English and French.
- Excellent communication skills.
- Strong problem-solving abilities.
- Previous experience in customer service is an asset.
Preferred Qualifications
- Familiarity with banking products and services.
- Ability to work in a fast-paced environment.
Other Relevant Details
- This position is remote, allowing you to work from the comfort of your home.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.