We are looking for a Business Analyst with strong domain experience in Commercial Property & Casualty insurance and hands-on expertise with Guidewire Policy Center. The role focuses on supporting production systems, resolving incidents, driving improvements, and aligning business and IT teams through structured analysis and solution design.

Req.#854401768

Responsibilities

• Monitor ticketing systems, analyze incidents/requests, and coordinate resolution with IT teams
• Perform root cause analysis and ensure system usability for end-users
• Provide support and expert knowledge on workflow design within policy systems
• Conduct business requirements gathering sessions and lead stakeholder workshops
• Document and review functional and technical requirements
• Build strong cross-functional relationships to support business goals
• Partner with dev and QA teams to validate solutions and assist in troubleshooting
• Support testing phases, including writing test plans/scripts and facilitating UAT signoff

Requirements

• 5+ years of experience as a Business Analyst in Commercial P&C insurance
• Proven experience with Guidewire Policy Center
• Knowledge of policy administration systems and external system integrations
• Understanding of both Agile and Waterfall (SDLC/PMLC) methodologies
• Skilled in writing business requirements, user stories, and process flows
• Strong analytical thinking and communication skills

Nice to have

• Experience with visualization tools
• Familiarity with SharePoint, UI mockup tools, Microsoft Project, Excel, PowerPoint
• Exposure to UAT planning and execution
• Ability to manage tasks independently and work across multiple teams

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$95,000 - CA$125,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.