About Hubio

At Hubio, we specialize in developing and providing innovative P&C Insurance distribution solutions that streamline these functions, seamlessly integrating people, processes, and technology to enable frictionless interactions for our clients.  

Our Software as a Service (SaaS) solutions have been embraced by a diverse range of North American insurers, from major multinational corporations to highly profitable niche firms. These clients have experienced remarkable returns on investment and gained a competitive advantage by leveraging our solutions to accelerate their distribution processes, leading to swift market entry. With Hubio experiencing an exciting phase of growth and market expansion, new opportunities abound.  

About the Role

We’re looking for a  curious, detail-oriented, and proactive Operations Analyst

 to join our growing team. This is a great opportunity for someone early in their career who’s eager to learn the ins and outs of operations in a fast-paced Insurtech environment. 

You’ll play a key role in supporting our internal teams, helping to resolve client issues, improve operational processes, and make sure things run smoothly behind the scenes. If you're organized, tech-savvy, and have a passion for problem-solving — this role is for you.   This position reports to the Director of Client Operations, who is responsible for post implementation support for all our clients. 

Key Responsibilities

Production Support & Ticket Management

• Monitor incoming support tickets and help triage, route, and track them to resolution.
• Assist in troubleshooting basic client or internal issues by gathering relevant information and coordinating with appropriate teams.
• Help maintain documentation related to known issues, resolutions, and support procedures.

Operational Coordination

• Support daily and weekly operational routines (e.g. scrums, check-ins, reports) by gathering updates and tracking open items.
• Help manage task lists, priorities, and follow-ups across operations, support, and delivery teams.
• Prepare reports, dashboards, or summaries for internal stakeholders as needed.

Data Support & Quality Checks

• Assist in pulling data to support investigations or reports using tools like Excel or SQL.
• Support data quality reviews and help identify trends or recurring issues.

Team Collaboration & Communication

• Communicate updates to internal stakeholders clearly and reliably.
• Help coordinate responses to client queries or escalations in collaboration with client-facing teams.

Process Improvement & Learning

• Look for opportunities to improve how we work and make recommendations to increase efficiency.
• Learn about insurance operations, data tools, and delivery practices in a supportive team environment.

Qualifications

• 1–2 years of experience in an operational, support, or coordination role — or equivalent co-op/internship experience.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

• Basic familiarity with tools like  Jira

  ,  Confluence

  ,  Excel

• Proficiency in SQL is required

• A problem-solver’s mindset — you're comfortable asking questions, digging into issues, and figuring out how things work.

• Excellent communication skills and a team-first attitude.

• A desire to learn more about technology, operations, and the insurance industry.

• Post-secondary education in computer science, technology, or a related field (or equivalent experience).

Why Join Us?

• Be part of a purpose-driven company transforming the insurance landscape.
• Work on high-impact initiatives with a collaborative, high-performing team.
• Opportunity to grow your skills across business analysis, data, and operations in a modern tech stack.
• Flexible hybrid work model with occasional travel to client sites

How to Apply:

If you're ready to take on an exciting new challenge and help drive innovation in the insurance industry, we'd love to hear from you! Please submit your resume and cover letter to jobs@hubio.com with the subject line "regul8 Operations Analyst".  

Learn More: To learn more about Hubio and our innovative solutions, visit us at hubio.com

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