Top Benefits
About the role
Job Description:
HeadQuarters is a premier salon offering top-tier beauty and wellness services in a modern, luxurious setting. We are looking for an enthusiastic, professional Salon Receptionist to be the welcoming face of our headquarters. The ideal candidate will possess excellent customer service skills, a passion for the beauty industry, and an ability to create a positive experience for every client who walks through our doors.
As a Salon Receptionist at HeadQuarters, you will be responsible for providing exceptional front-line customer service. Your duties will include greeting clients, answering phone calls, managing appointments, and maintaining the smooth operation of the front desk. You will play a key role in ensuring that the salon runs efficiently and that clients feel welcomed and valued from the moment they arrive.
Key Responsibilities:
- Greet and check in clients as they arrive, offering a warm and friendly atmosphere.
- Manage the salon's appointment calendar, scheduling and confirming client appointments.
- Answer phone calls, respond to client inquiries, and provide information about services, pricing, and availability.
- Process client check-outs, including handling payments, and promoting retail products and services.
- Maintain an organized and clean reception area, ensuring a professional appearance at all times.
- Assist with administrative duties, such as filing, data entry, and inventory tracking.
- Provide clients with relevant information about services, treatments, and salon promotions.
- Handle client complaints or concerns in a calm and professional manner, escalating to management when necessary.
- Assist stylists and technicians with client needs and support salon operations as needed.
- Ensure accurate client records are maintained in the system.
- Help create a welcoming and comfortable environment for clients and staff alike.
Qualifications:
- Previous experience in a customer service or receptionist role, ideally in a salon or spa environment.
- Strong communication and interpersonal skills, with the ability to create a positive client experience.
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Familiarity with salon software and basic office equipment (appointment booking systems, POS systems, phone systems).
- Basic knowledge of beauty services and products is a plus.
- Friendly, professional demeanor and a strong work ethic.
- Ability to work flexible hours, including evenings and weekends.
Benefits:
- Employee discounts on services and products.
- Opportunities for professional growth and training.
- A supportive, team-oriented work environment.
How to Apply: Interested candidates are encouraged to submit their resume and a brief cover letter highlighting relevant experience and why they are a great fit for the position. We look forward to hearing from you!
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Top Benefits
About the role
Job Description:
HeadQuarters is a premier salon offering top-tier beauty and wellness services in a modern, luxurious setting. We are looking for an enthusiastic, professional Salon Receptionist to be the welcoming face of our headquarters. The ideal candidate will possess excellent customer service skills, a passion for the beauty industry, and an ability to create a positive experience for every client who walks through our doors.
As a Salon Receptionist at HeadQuarters, you will be responsible for providing exceptional front-line customer service. Your duties will include greeting clients, answering phone calls, managing appointments, and maintaining the smooth operation of the front desk. You will play a key role in ensuring that the salon runs efficiently and that clients feel welcomed and valued from the moment they arrive.
Key Responsibilities:
- Greet and check in clients as they arrive, offering a warm and friendly atmosphere.
- Manage the salon's appointment calendar, scheduling and confirming client appointments.
- Answer phone calls, respond to client inquiries, and provide information about services, pricing, and availability.
- Process client check-outs, including handling payments, and promoting retail products and services.
- Maintain an organized and clean reception area, ensuring a professional appearance at all times.
- Assist with administrative duties, such as filing, data entry, and inventory tracking.
- Provide clients with relevant information about services, treatments, and salon promotions.
- Handle client complaints or concerns in a calm and professional manner, escalating to management when necessary.
- Assist stylists and technicians with client needs and support salon operations as needed.
- Ensure accurate client records are maintained in the system.
- Help create a welcoming and comfortable environment for clients and staff alike.
Qualifications:
- Previous experience in a customer service or receptionist role, ideally in a salon or spa environment.
- Strong communication and interpersonal skills, with the ability to create a positive client experience.
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Familiarity with salon software and basic office equipment (appointment booking systems, POS systems, phone systems).
- Basic knowledge of beauty services and products is a plus.
- Friendly, professional demeanor and a strong work ethic.
- Ability to work flexible hours, including evenings and weekends.
Benefits:
- Employee discounts on services and products.
- Opportunities for professional growth and training.
- A supportive, team-oriented work environment.
How to Apply: Interested candidates are encouraged to submit their resume and a brief cover letter highlighting relevant experience and why they are a great fit for the position. We look forward to hearing from you!
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person