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HR Services Representative (Hybrid) - Casual

Calgary, Alberta
CA$30 - CA$39/hour
Mid Level
full_time

Top Benefits

Salary / wages
Benefits
Health spending account

About the role

Mission

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Info

Competition Close Date: Sunday, June 15, 2025 at 11:59pm

Calendar: 12 month

Salary: SA Grade F, $30.01 to $39.38 per hour

FTE: 1.0, 35 hours per week

Position Description

Purpose

The purpose of this job is to administer and process total compensation elements and employee life events which includes, but is not limited to; salary / wages, benefits, resignations and retirements. This job also serves as a point of contact, resource and support to all Calgary Board of Education (CBE) employees, retirees and corporate service units to answer questions/respond to issues and problem solving in accordance with total compensation programs and other employment provisions and procedures provided through CBE Administrative Regulations, CBE and HR policies & procedures, collective agreements and provincial and federal legislation.

Accountability

This job is accountable for:

  • Supporting employees by verifying information, investigating and responding to questions based on knowledge and resources available and seeking second level support when required. This also includes directing employees to utilize the resources available to them to build their own understanding of their total compensation program and employment provisions.
  • Ensuring the accurate processing of employee HR data in PeopleSoft, which includes administration of salary, benefits, health spending account, pension, payroll deductions, resignations and retirements.
  • Providing feedback to members of the Employee Contact Centre, Payroll Administration as well as other work units within the Human Resources team to maintain congruency, consistency and connectedness of HR administrative services.
  • Building positive, productive relationships with co-workers and stakeholders and transferring knowledge and skills to others, mentoring colleagues and subordinates based on own expertise. Educating, training, and providing support to temporary employees when applicable.
  • Resolving issues in a timely and efficient manner with a strong emphasis on customer service responses and system data integrity.

This job must participate collaboratively towards positive team productivity and outcomes and must ensure a strict level of confidentiality in all Human Resource matters in compliance with the Freedom of Information and protection of Privacy (FOIP) legislation and HR ethics.

Major responsibilities

  • In accordance with business processes, ensures timely and accurate processing of HR data related transactions that support salary, benefits, pension, lay-offs, accrual banks, terminations, resignations and retirement provisions. This also includes but not limited to data related transaction driven from applicable changes/additions in collective agreement provisions, HR policy changes and corrections required from completing data integrity checks.
  • Updates and maintains commitment accounting information as approved by Corporate Finance and Position Management. Liaises with various stakeholders in validating accuracy of information and problem solving.
  • Adheres to procedures and processes determined by HR leadership to ensure consistency of internal processes and information disseminated to employees. Works closely with all Human Resources service units in developing and enhancing services to employees. Recommends changes to the Supervisor regarding human resources practices, procedures, collective agreements and policies that will improve service delivery to employees. Works to support the Supervisor when issues are identified with the intent of acknowledging and implementing solutions.
  • Identifies data entry errors and delays that may result in pay discrepancies. Notifies employees or previous employees regarding salary overpayments and benefit and pension under deductions. Takes preventative action under the guidance of Supervisor and through following existing processes to ensure related documentation and records are accurately maintained and processes adjustments as required to ensure payroll accuracy.
  • Processes FTE / Weekly Hours of Work reductions or increases in line with Collective Agreements, Terms and Conditions of Employment for Exempt Employees. Liaises with Managers and Principals to clarify HR processes and policies to ensure all changes are compliant.
  • Calculates and processes documentation of previous experience and education for teachers eligible for grid rate placement. Researches prior service information for employees and verifies past experience for former employees’ salary grid placement with other Boards.
  • Verifies eligibility and processes benefits costing, Blue Cross enrolments and updates, terminations, service gratuities and retirement allowances. Confirms retirement monies payable (TD2) for retiring/terminating employees to roll monies into RRSP and prepares disbursement voucher for payment. Administers reconciliations of employee benefit enrolment data and leave bank accruals.
  • Calculates benefit premiums cost sharing for retired employees. Notifies retired employees of the cost and collects the necessary documents to authorize payment of benefits. Ensures the benefit set-up is correct in the system for retired employees for accurate assessment of claim submission.
  • For a full list of Major Responsibilities and to apply, please see our posting on www.cbe.ab.ca

Qualifications

Education and Experience

  • Post-Secondary certificate in Business or Human Resources. Equivalent combination of education, experience and training may be considered.
  • A minimum of two years progressively more responsible related experience in a large multi-union organization.
  • Demonstrated knowledge and application of integrated human resources information systems, like PeopleSoft.

Equivalent combinations of directly related education and directly related experience may be considered.

Demonstrated Skills and Competencies

  • Quality of judgment – Contribute to the achievement of strategic outcomes as they relate to the service unit or department’s objectives. Decisions or recommendations reflect a balance of high professional standards and best practices.
  • Professional currency – Stays up to date in related field and is able to apply innovative solutions as appropriate.
  • Effective cross functional teamwork – Ability to achieve progress and results related to strategic initiatives, continuous improvement, bargaining outcomes, etc.
  • Communication Skills – Excellent communication, including writing, presenting and active listening skills. Comfortable dealing with confrontation and diffusing conflict without alienating others.
  • Technical Competence – Knowledge of Microsoft software applications and familiarity with functionality and operations of PeopleSoft or other full service HRMS technologies.
  • Customer Service Orientation – Results driven, while being aware of and responsive to client needs and requests. Ability to manage expectations, prioritize work requests and communicate effectively.
  • Data Integrity – Strength in data analysis with attention to detail.
  • Time Management – Demonstrated ability to work effectively in a team orientated work setting of high volume workloads with multiple, tight and demanding timelines.
  • Personal suitability.

Conditions of Employment

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

Be Part of Our Success

A career with the CBE offers incredible opportunities, rewards and supports.

Click www.cbe.ab.ca/Careers/ for more information on a career with the CBE.

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Land Acknowledgement

The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations. We acknowledge the Métis Nation within Alberta, and all people who make their homes in the Treaty 7 region of southern Alberta. As a learning organization, we are committed to advancing the Truth and Reconciliation Calls to Action focused on Education for ReconciliACTION.

About Calgary Board of Education

Education Administration Programs
10,000+

Our vision:

The Calgary Board of Education is the dynamic learning community of choice.

We provide quality learning opportunities and options. Our learners take ownership by discovering and developing their potential, passions and gifts. They take their place as lifelong learners and make a significant contribution within a complex, changing world.

Our values:

Students come first.

We believe that everyone can learn. Each student is unique and worthwhile. We acknowledge, recognize and celebrate the diversity of our learners. Success for each and every student is the goal of our work.

Learning is our central purpose.

We believe that learning empowers students to achieve their potential. Attention to continuous improvement, high expectations, innovation and relationships will enable all students to reach their potential. Student learning is at the heart of everyone's work at the Calgary Board of Education.

Public education serves the common good.

Public education is essential for a vibrant democracy. The principles of democracy drive our accountability to the public and the public's participation in our work. Our school system is owned by and accountable to Calgarians and therefore, the Calgary Board of Education is accountable to Calgary taxpayers for using resources wisely to meet students'​ learning needs.