Job Description Responsibilities :

• Collections of customers account under B2B, B2C and others, based in North America including portal accounts.
• Manage assigned Collections Portfolio, initiating collection calls in line with company guidelines
• Generate report from customer’s portal and reconcile with Aging report.
• Escalate problem accounts to Credit Manager and Sales team, recommending actions where necessary.
• Assessing and actioning credit blocked orders based on credit status of customer accounts.
• Communicate effectively with internal and external customers to resolve any collection-related matters.
• Maintain accurate and up-to-date records of collection activities using collections tool (Get Paid).
• Ensure compliance with company policies and legal requirements in the collection process.
• Resolve customer disputes working with sales department and customer service.
• Collaborate with internal teams to streamline collection processes and improve efficiency.
• Participate in Continuous Improvement projects and provide training as needed.
• Make write-off/bad debt/outside collections recommendations to Credit Manager.
• Other related duties and responsibilities as required or assigned

Education & Certifications :

• University degree or college diploma preferred.

Qualifications:

• Strong understanding and ability to analyze commercial reports and data.
• Advanced Computer skills including MS Word, Excel.
• Excellent communication and negotiation skills.
• Proactive and self-motivated.
• Detail oriented with strong follow-up skills.
• Ability to manage multiple accounts and prioritize tasks effectively

SAMACO