Top Benefits
About the role
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Educator are thoughtful, curious, good people that ensure the organization’s success by imparting cannabis wisdom and achieving sales goals.
The Educator seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Educator's super power is creating elevated experiences. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.
Responsibilities
- Create intentional experiences for customers by building authentic relationships and appropriately determining needs
- Successfully drive sales by educating on the brand and products
- Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
- Successfully achieve sales goals and business metrics
- Seek opportunities to contribute to and improve business results on a daily basis
- Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales
- Support with completing all tasks and duties within the store architecture, as assigned
- Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
- Ensure you are aware of all company communication, rollouts, directives and procedures
- Abide by all company policies and programs, ensuring compliance
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
- Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders
Qualifications
- Minimum 1-3 years customer service experience, retail is preferred
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Ability to manage competing priorities in a fast-paced environment
- Strong verbal and written communication skills and excellent organizational skills
- You are passionate about cannabis and are excited to bring it to market for recreational purposes
- You are open to feedback and coaching
- You demonstrate high levels of integrity and personal responsibility
- You are trustworthy and customer-oriented
- Bonus points if you’ve worked in a regulated environment before
Requirements
- Minimum age 19 years old or age as specified by the provincial government
- Able to lift boxes 5-30 lbs
- Must be flexible with hours of work and be comfortable with ever changing duties
- Can Sell certification required
- Criminal background check required
Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Tokyo Smoke
Tokyo Smoke is one of the hottest startups in the fastest growing industry in the United States.
Based in Toronto, Tokyo Smoke is a modern brand for the modern Cannabis consumer. Through immersive retail (coffee shop / head shops) and digital experiences, Tokyo Smoke is the first sophisticated luxury brand inclusive of Cannabis. The Brand Tokyo Smoke is the touchstone for beauty, design, and quality in a society hungry for inclusive but sophisticated, designer brands. The combination of creativity, passion, and originality, has formed an urban brand that goes beyond products.
Our brand includes Coffee x Clothing x Cannabis.
Coffee
Tokyo Smoke shops are high design cultural showrooms selling museum quality collectables and branded Tokyo Smoke goods on top of their custom roast coffee beans, artisinal sandwiches, baked goods and cold pressed juices.
Clothing
Tokyo Smoke clothing is created for those with an appreciation for details that transcend the traditional. It acts as expression of the creativity and individuality of the modern urban citizen.
The line consists of luxurious outerwear and business-casual attire which are complimented by crisp, lightweight cotton shirts with non-traditional detailing (sleeve plackets lined in gross grain ribbon, collars with ripped seams).
Tokyo Smoking clothing is currently available at Gotstyle clothing boutiques, Tokyo Smoke Found, and other boutiques across Toronto.
Cannabis
Tokyo Smoke's commitment to refined design drives the approach in the Cannabis space. Cannabis is an emotive experience and the product should match the needs and desires of the consumer. Tokyo Smoke has 4 proprietary strains of Cannabis; Go, Relax, Relief, Balance, which have been crafted and perfected over the past 20 years.
Top Benefits
About the role
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Educator are thoughtful, curious, good people that ensure the organization’s success by imparting cannabis wisdom and achieving sales goals.
The Educator seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Educator's super power is creating elevated experiences. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.
Responsibilities
- Create intentional experiences for customers by building authentic relationships and appropriately determining needs
- Successfully drive sales by educating on the brand and products
- Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
- Successfully achieve sales goals and business metrics
- Seek opportunities to contribute to and improve business results on a daily basis
- Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales
- Support with completing all tasks and duties within the store architecture, as assigned
- Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
- Ensure you are aware of all company communication, rollouts, directives and procedures
- Abide by all company policies and programs, ensuring compliance
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
- Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders
Qualifications
- Minimum 1-3 years customer service experience, retail is preferred
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Ability to manage competing priorities in a fast-paced environment
- Strong verbal and written communication skills and excellent organizational skills
- You are passionate about cannabis and are excited to bring it to market for recreational purposes
- You are open to feedback and coaching
- You demonstrate high levels of integrity and personal responsibility
- You are trustworthy and customer-oriented
- Bonus points if you’ve worked in a regulated environment before
Requirements
- Minimum age 19 years old or age as specified by the provincial government
- Able to lift boxes 5-30 lbs
- Must be flexible with hours of work and be comfortable with ever changing duties
- Can Sell certification required
- Criminal background check required
Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Tokyo Smoke
Tokyo Smoke is one of the hottest startups in the fastest growing industry in the United States.
Based in Toronto, Tokyo Smoke is a modern brand for the modern Cannabis consumer. Through immersive retail (coffee shop / head shops) and digital experiences, Tokyo Smoke is the first sophisticated luxury brand inclusive of Cannabis. The Brand Tokyo Smoke is the touchstone for beauty, design, and quality in a society hungry for inclusive but sophisticated, designer brands. The combination of creativity, passion, and originality, has formed an urban brand that goes beyond products.
Our brand includes Coffee x Clothing x Cannabis.
Coffee
Tokyo Smoke shops are high design cultural showrooms selling museum quality collectables and branded Tokyo Smoke goods on top of their custom roast coffee beans, artisinal sandwiches, baked goods and cold pressed juices.
Clothing
Tokyo Smoke clothing is created for those with an appreciation for details that transcend the traditional. It acts as expression of the creativity and individuality of the modern urban citizen.
The line consists of luxurious outerwear and business-casual attire which are complimented by crisp, lightweight cotton shirts with non-traditional detailing (sleeve plackets lined in gross grain ribbon, collars with ripped seams).
Tokyo Smoking clothing is currently available at Gotstyle clothing boutiques, Tokyo Smoke Found, and other boutiques across Toronto.
Cannabis
Tokyo Smoke's commitment to refined design drives the approach in the Cannabis space. Cannabis is an emotive experience and the product should match the needs and desires of the consumer. Tokyo Smoke has 4 proprietary strains of Cannabis; Go, Relax, Relief, Balance, which have been crafted and perfected over the past 20 years.