Senior Clinical Applications Analyst

Department: Clinical Information Services

Position Number: 50015474

Hours of Work: Full-Time Position

Day Shifts: 0800-1600; On-Call

Pay Band: Band W $51.03-$56.55

Union: CUPE

Location: Kingston General Hospital Site

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

Works with the clinical departmental staff (managers, clinicians, administrators) and/or teams across the CIO portfolio to establish project scope and objectives to implement and maintain clinical information systems. Leads the development of the work plan and resource plan for simple to complex clinical information systems projects. Conducts analysis and prepares detailed specifications related to information system implementation. Designs, configures, tests, debugs and documents system applications. Capable of working at the highest technical level in all phases of systems analysis, development and implementation. Works under general direction of the Director.

Within this role the employee is accountable for contributing to the digital health transformation of Kingston Health Sciences Centre through Lumeo as well as other local digital strategies. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

PRINCIPLE RESPONSIBILITIES:

Project Management: Evaluates opportunities and establishes objectives and scope, in conjunction with the client from simple to complex projects. Develops the project work plan and resource plan, with consultative input from the project team and broader CIO portfolio staff, and is responsible for the detailed planning, coordination, and ultimate outcome of the project.

Project Tasks: Executes detailed clinical application system tasks for all phases of the systems development lifecycle: problem definition, feasibility study, analysis, outline design, detailed design, implementation, and maintenance. For example:

• Acts in conjunction with the client, to establish the project and produces the statement of requirements

• Works with the client and/or team to define what constitutes a solution to the opportunity/problem and produces a logical model of the solution. Conducts workshops and presentations to validate business processes and system solutions with the respective functional area and/or the user community in conjunction with the project team members.

• Determines ways of implementing a solution and makes recommendations based on analysis.

• Pre-post-implementation evaluation to ensure the clinical application supports the defined project goals and objectives supporting the clinical care pathway.

• Produces detailed technical, application and user documentation for related clinical information systems or clinical information related business processes

• Develops system deliverables and documentation for configuration setup, programs, enhancements, reports, forms, interfaces, and conversions required for the system solution. Ensures that proper quality, integration and standards in relation to development objects are maintained.

• Executes system unit testing and integration testing works with the project team to identify business critical process scenarios; identifies transactions and data to be tested; manages expected results versus actual results; conducts preliminary/ALPHA testing; assigns follow up tasks to re-configure and retest; tracks error resolution.

• Assists in creating and maintaining user documentation, training materials, and delivering training

• Provide leaders with guidance on the development of new or revisions to policy and procedures

Operational Support: Provides production support and on-call service as required; coordinates problem resolution related to production system issues or errors. For example:

• Supports the variety of departmental 3rd party clinical applications used across KHSC (e.g. cardiology, pharmacy, labs, virtual care solutions)

• The maintenance and deployments associated with clinical devices and hardware used across KHSC (e.g. Omnicell, laboratory equipment)

• Maintain provincially mandated applications and workflows (e.g. ConnectingOntario, HRM)

• Complete research requests as assigned

• Primary contact for clinical application issues and problems and determine escalations for resolution

• identifies opportunities for improvement to hospital operations

Education/Innovation: Maintains a good working knowledge of KHSC applications and their interrelationships with other systems; maintains knowledge of technological advances; maintains knowledge of how the hospital conducts its business; acts as trainer and mentor to junior Information Management staff; active participant in evaluating and experimenting new technology.

Leadership: Supports the Director in preparing documentation such as briefing notes, business cases, presentations, requiring detailed input from the analyst. Contributes towards performance reviews of junior staff.

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

QUALIFICATIONS:

• University Degree in Computer Science, Health Informatics or related discipline OR equivalent combination of education and informatics experience in a health care setting.

• 5 years current systems development experience in a corporate system setting including 2 years recent experience on development and support of clinical information systems; and 3 years of leading information system related project in a clinical setting.

• 3+ years of experience working in a clinical environment.

• Knowledge and application of project management methodologies as demonstrated through a minimum of 4+ years’ experience managing projects.

• Knowledge and application of the principles of systems development methodology as demonstrated through at least 4+ years of systems development experience.

• Excellent communication skills in both written and oral forms as demonstrated through preparation of technical, training, change management or project documents that engaged users and through presentations to and running of focus groups for multi-disciplinary staff.

• Ability to successfully lead multi-disciplinary project teams.

• Experience collaborating and leading clinicians and clinical administrator teams to towards project goals advancing clinical care.

• Knowledge and experience support clinical care pathways and understanding clinical service provision.

• Familiar with advancing clinical information system technologies (Decision Support Tools, AI etc.).

• Ability to identify issues relating to systems development, systems operation or project completion, provide solutions and recommend a course of action.

• Excellent prioritization and organizational skills as demonstrated by the ability to manage own time and successfully complete multiple tasks or projects assigned simultaneously and prioritize the work of project staff.

• 3+ years recent experience maintaining Health and/or Clinical Information Systems/Applications.

• 2+ years of experience in problem management or managing the coordination of significant clinical information system issues.

• Comprehensive knowledge of Database Management Systems (DBMS) and relational database concepts in a client server environment, including knowledge of SQL.

• Good knowledge of Web Technology/Web Applications.

• Intermediate understanding of pre-post evaluation methods in a systems development environment for clinical applications.

• Intermediate use of MS-Office products (Excel, PowerPoint, Word, Access).

• Proven ability to attend work regularly.

• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.