James Braden Ford, a respected, private family-owned business, is seeking a motivated and customer-focused Automotive Service Advisor to join our team. We value talent, reward performance, and believe every team member’s contribution matters. If you are passionate about vehicles, thrive in a fast-paced environment, and enjoy building lasting customer relationships, we want to meet you.

Job Summary
As the primary point of contact for customers seeking automotive services, you will:

• Understand customer needs and provide expert advice on service options
• Ensure a seamless service experience from arrival to vehicle pickup
• Communicate effectively and build strong relationships with clients

Responsibilities

• Greet customers promptly and professionally upon arrival
• Assess customer needs and recommend appropriate services based on vehicle condition
• Provide detailed explanations of repairs and maintenance services
• Manage service appointments and follow up with customers regarding vehicle status
• Handle cash transactions accurately and efficiently, ensuring proper documentation of all sales
• Upsell additional services and products based on customer needs and vehicle diagnostics
• Collaborate with technicians to ensure timely completion of services while maintaining quality standards
• Maintain accurate records of customer interactions, service history, and sales transactions
• Stay updated on automotive technology trends and dealership promotions to provide informed recommendations

What’s in it for you?

• Competitive compensation: Commission
• Comprehensive benefits: Enhanced group benefits program (extended medical, dental, life insurance, and more)
• Company pension plan: Contributed by company and you
• On-site parking
• Company-provided tools/training
• Ongoing training: Product and industry development led by experienced leaders
• Career growth: Real opportunities for advancement within a people-centric group

Requirements

• Proven experience in customer service, preferably within a dealership or automotive environment
• At least 2 years’ experience in a dealership service environment (required)
• At least 3 years’ experience in sales or customer-facing roles (required)
• Strong sales skills with a track record of upselling products or services
• Basic mechanical knowledge or experience in automotive repair is highly desirable
• Proficiency with dealership systems and Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers
• High-level proficiency in English equivalent to Canadian Language Benchmark (CLB) Level 7 or higher for reading, writing, and communicating effectively on the phone is essential
• Proficient in cash handling procedures and financial transactions
• Ability to work effectively in a fast-paced environment while managing multiple tasks
• Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service
• Professionalism, confidentiality, and organizational skills
• G2 licence or higher (required)
• Clean Drivers Abstract (required)
• Clean Criminal Records Check (required)

Why Choose James Braden Ford?

• Achieve your career ambitions with real development and advancement opportunities
• Join a winning team with 30+ years of industry leadership and a people-first culture
• Your voice will be heard—individual ideas and strategies are welcomed and celebrated
• Enjoy a transparent, communicative, and engaging team environment

Ready to join a dynamic company where the future is limitless?
Apply now—send your resume for review and consideration. We thank all applicants for their interest, but only those selected will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$84,570.52 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have High-level proficiency in English equivalent to Canadian Language Benchmark (CLB) Level 7 or higher for reading, writing, and communicating effectively on the phone?

Experience:

• automotive service advisor: 2 years (preferred)

Licence/Certification:

• Class G Licence (required)

Location:

• Kingston, ON K7M 7L1 (preferred)

Work Location: In person

Application deadline: 2025-07-10
Expected start date: 2025-07-14