Dispatcher, Protective Services

Primary Purpose: You will be the first point of contact for incoming calls to Protective Services. You will determine the appropriate response, resolve issues if able and/or dispatch patrol officers in the field if required.

Nature of Work: Reporting to the Staff Sergeant, you will demonstrate a high level of good judgement and the ability to think quickly to apply departmental policies and procedures. Due to the nature of the work, discretion is critical. The ability to multitask and remain calm in stressful situations will be expected.

This position will operate in a diverse, complex, and often highly active office environment with multiple, and competing demands. Continuous change, shifting priorities, and frequent interruptions are the norm.

Prompt, complete, and accurate work is extremely important to mitigate risks associated with supporting Officers and the community.

Typical Duties or Accountabilities:

• Monitors field units for well-being and checks in on officers to ensure safety and availability

• Generates calls for service and begins / completes Incident Reports where applicable

• Responsible for following all guidelines for response whether it be a routine call, intrusion alarm, emergency response, or otherwise

• Must be able to make timely decisions in stressful situations, while managing dispatched units

• Must be able to respond to multiple telephone calls, computer systems and radio equipment simultaneously

• Determines the type of service required, location of incident and appropriate service

• Provides appropriate information for public disclosure or refers / transfers callers to appropriate section or agency

• Ensures emergency requests from field units and public receive immediate action

• Receives and immediately dispatches field units to intrusion alarms; monitors intrusion alarm system and contacts technicians and performs actions when required to keep system operational

• Monitors, revises, and updates status of field units

• Disseminates pertinent information to field personnel

• Monitors major incidents and creates a record for presentation at debriefing

• Understands applicable policy and procedures for the department

• Understands the Emergency Management Plan and the role/responsibility of the dispatcher during a major emergency/disaster

• Conversant with USAFE and the Emergency Communications protocol

• Performs CPIC, SGI and RMS (Perspective) queries and relays information to staff as required

• Responds and completes warrant callback requests from the provincial courthouse

• Implements Lost and Found procedures for collection, storage, and disposal of all lost and found items

• Occasional clerical duties including correspondence, mail sorting, file creation, etc.

• Other duties as assigned

Education: Completion of Grade 12 and post-secondary in a relevant field

Experience: A minimum of 1-year administrative experience, previous dispatch or field experience is preferred.

Skills:

• Strong communication skills, fluency in English both orally and in writing

• Strong computer and typing skills

• Knowledge of the University of Saskatchewan, including knowledge of buildings, locations, street names, etc.

• Highly self-motivated

• Ability to remain in control, composed and organized under pressure or in high stress situations

• Ability to multi-task efficiently

• Professionalism and integrity

• Successful applicants will be required to provide a satisfactory criminal record check.

Department: Protective Services

Status: Term 12 months with the possibility of extension or becoming permanent

Employment Group: CUPE 1975 - Restricted

Shift: Hours will vary and will include days, evenings, weekends as well as Statutory holidays.

Full Time Equivalent (FTE): 1.0

Salary: The salary range, based on 1.0 FTE, is $23.35 - 30.61 per hour. The starting salary will be commensurate with education and experience.

Salary Family (if applicable): Security Services

Salary Phase/Band: Phase 4

Posted Date: 7/9/2025

Closing Date: at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php

Criminal Record Check: Yes
Education/Credential Verification: Yes

The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.