Top Benefits
About the role
Company Description
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
Job Description
What we offer:
-
Competitive hourly rate and paid training
-
Additional pay incentives as well as monthly rewards & recognition programs
-
Medical, dental and vision benefits
-
Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
-
Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
-
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
-
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
-
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
-
Technical support experience
-
Strong problem-diagnosis and problem-solving skills
-
Multi-tasking skills, with the ability to use several applications simultaneously
-
Experience working with CRM applications (preferred)
Additional Information
We will provide all equipment, but to be successful when working from home, you must have the following:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes.
Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com
Top Benefits
About the role
Company Description
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
Job Description
What we offer:
-
Competitive hourly rate and paid training
-
Additional pay incentives as well as monthly rewards & recognition programs
-
Medical, dental and vision benefits
-
Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
-
Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
-
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
-
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
-
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
-
Technical support experience
-
Strong problem-diagnosis and problem-solving skills
-
Multi-tasking skills, with the ability to use several applications simultaneously
-
Experience working with CRM applications (preferred)
Additional Information
We will provide all equipment, but to be successful when working from home, you must have the following:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes.
Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com