JOB INFORMATION
Requisition ID: 11655
Number of Vacancies: 1
Department: Procurement and Category Management (20000714) - Procurement Systems & Administration (30000548)
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: July 28, 2025
Last Day to Apply: August 11, 2025

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

The Business Analyst position will support the Procurement & Category Management (PCM) Department’stransition to SAP S4/HANA and SAP-Ariba, with a focus on Services Procurement Requirements (i.e.: Professional,Technical, Trades etc.) and Change Management, by working with various stakeholders to understand currentbusiness processes and linking process design work with system analysis. This position will be responsible fordocumenting and mapping all changes in processes, and facilitating the creation of future-state changemanagement plans, based on best practices, new technology, TTC policies and procedures. This includesgathering and analyzing background information from multiple sources (including, but not limited to consultants,internal and external auditors, other Public Organizations like the City of Toronto) and facilitating the developmentof strategic plans to drive improvements, communicating recommendations (including of appropriate road-mapsand action plans) and facilitating the implementation of approved projects.

What You Will Do

As a Business Analyst, you will document the future state of core Procurement & Category Managementprocesses in partnership with the SAP team and management along with identifying process gaps to facilitatethe design and implementation of revised business processes that improve the way clients interact with andutilize PCM services/contracts and are aligned with industry best practices and new technology.

You will understand and analyze diverse and potentially conflicting needs of various stakeholders and work inpartnership with PCM management and Information Technology Services (ITS) to develop solutions that bestmeet overall business needs.

Your role will require you to lead the development of new Reference Literature, Process-Maps and TrainingSessions to ensure impacted PCM stakeholders have been adequately trained and deemed knowledgeable withnew processes and systems. Applies to SAP (Pre and Post Implementation) along with Secondary SupportingSystems, new processes and tools, etc. while assisting with identifying test scenarios, developing test scriptsand executing testing in support of user acceptance testing.

Support and execute Change Management Plans associated with approved projects by applying structuredimplementation approaches which may require changes to the Organization Culture, Staff, Process andTechnology across multiple user groups. This includes development of training plans, literature and training ofPCM staff.

The selected incumbent will ensure continuous improvement structures are in place to analyze and evaluate theeffectiveness and cost benefit of implemented processes.
You will be required to facilitate the development and implementation of a workload management database forthe Corporate & Professional Services Procurement Team.

In this role, you will document and map complete current processes/programs and recommend alternativeadministrative efficient processes/tools which significantly reduce the amount of administrative effort whileaddressing potential risks and act as a liaison between various stakeholders including, PCM staff, Materials Management staff, ITS staff, Finance staff and external vendors while providing analytical advice and expertiseon industry best-practices, strategic procurement, and audit concerns.

You will be responsible for providing continuous guidance and ongoing coaching and feedback to PCM Staffand communicating regularly with PCM Leadership Teams on status of ongoing activities and projectimplementation activities including but not limited to participating in project team meetings, Sponsor meetingsand Steering Committee meetings as required.

You will be responsible for treating passengers and/or employees with respect and dignity and ensuring theneeds of passengers or employees with disabilities are accommodated and/or addressed (if applicable withintheir area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that theycan fully benefit from the TTC as a service-provider and an employer.

And of course, perform related duties as assigned.

Skills

Apply analytical skills

Communicate in a variety of mediums

Understand and apply relevant laws and regulations

Demonstrate specialized expertise and knowledge in the assigned field

Use office technology, software and applications

Secure and manage fiscal resources

What Qualifications Do You Bring?

• Completion of a University Degree in a Business, Technical or a related discipline or a combination of education,training and experience deemed to be equivalent combined with related experience in similar medium to large-size organizational environments.
• Experience with SAP Procurement modules mandatory.
• Significant experience with business process analysis and design including demonstrated experience elicitingrequirements, preparing functional design documents, and proposing business process solutions.
• Prior experience as a consultant on large projects of a similar nature is favourable.
• Demonstrated ability to engage multiple stakeholders, manage expectations, and ability to work bothautonomously and collaboratively.
• Experience working on cross-functional teams and procurement projects which may include external Publicand/or Private Sector Partners.
• Proven experience in successfully implementing SAP ERP Systems and corresponding supporting frameworks.
• Experience with Change Management / Procurement Process Improvements.
• Logical thinker able to develop, communicate and deliver clear strategy and action plans.
• Demonstrable knowledge of and practical experience in Six Sigma Lean and Continuous Improvementprinciples and best practices.
• Knowledge of system and end user documentation concepts and practices.
• Good understanding of project management concepts and practices.
• Excellent verbal/written communication and presentation skills with the ability to clear clearly and tactfully.
• Ability to keep up to date with current industry developments and market trends regarding information systemsand procurement.
• Proficiency with Microsoft Office, with Advanced/Expert Working Knowledge of Microsoft Visio, Project andAccess DB. MS Vision and Project Experience Mandatory.
• Must have or be able to rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code andRelated Orders including disability accommodation and accessibility requirements pertaining to passengers andemployees.
• Must have or be able to quickly acquire knowledge of TTC and departmental policies, practices and standardsrelevant to the work performed.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging andrepresents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personallives and making the most of the benefits of working remotely and purpose-driven in-person collaborationopportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pensionplan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learningprograms that include in-person and online training, leadership development, and support for colleagues’ well-being.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.