Inside Sales/Customer Care Representative - Surrey, BC (On-site)
About the role
Description Job Title: Customer Care Representative
Location: Surrey, BC (On-Site)
Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, and Shanghai Tower. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.
Job Summary As a customer care representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.
Core responsibilities:
- Process customer orders on web based and BPCS (AS400) system.
- Respond to internal and external customer inquiries in a timely manner.
- Expedite and source product to ensure that customer requirements are met.
- Deliver above and beyond customer service in a fast-paced environment.
- Collaborate with internal departments to facilitate customer needs.
Qualifications:
- 3-5 years’ experience in customer relations
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task
- Proven people skills
- Ability to build and maintain strong customer relationships
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications
- University degree or college diploma preferred
Salary: $50 – 65k
Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.
Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.
About Victaulic
Let’s Build a Better World Together
Since 1919, Victaulic has been the global leader in mechanical pipe joining solutions. With more than 4,000 employees and 55 international facilities, Victaulic delivers technologies & engineering services that address the most complex piping challenges faced by engineers, site owners, contractors, & distributors in over 120 countries.
Victaulic’s piping systems are the hidden heroes inside the world’s most vital & prestigious structures, making them safer, healthier, & more secure. Whether it’s joining pipe at the World Trade Center in New York City or Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there.
As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards & family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, & able to build a better world for & with our people.
Career Growth: We Build from Within. Whether you’re starting your career or looking to take the next step, there’s room for you to grow. Here, how far you grow is solely constrained by how far you think.
Benefits: We Stand Behind Our People. We want you to build your life with us, so we go out of our way to stand behind you through every up and down.
Development: We Foster an Environment for Constant Learning. We are passionate about creating an environment where you can reach outside your comfort zone & grow.
Giving Back: We Care for Our Communities. At Victaulic, we encourage you to be engaged in your communities and share the knowledge & perspectives that make you “you.”
Purpose: We Engineer Change for a More Stable and Sustainable World. Every day, we help our customers meet unprecedented challenges head on, with uncompromising standards, relentless determination & innovation.
Inside Sales/Customer Care Representative - Surrey, BC (On-site)
About the role
Description Job Title: Customer Care Representative
Location: Surrey, BC (On-Site)
Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, and Shanghai Tower. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.
Job Summary As a customer care representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.
Core responsibilities:
- Process customer orders on web based and BPCS (AS400) system.
- Respond to internal and external customer inquiries in a timely manner.
- Expedite and source product to ensure that customer requirements are met.
- Deliver above and beyond customer service in a fast-paced environment.
- Collaborate with internal departments to facilitate customer needs.
Qualifications:
- 3-5 years’ experience in customer relations
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task
- Proven people skills
- Ability to build and maintain strong customer relationships
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications
- University degree or college diploma preferred
Salary: $50 – 65k
Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.
Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.
About Victaulic
Let’s Build a Better World Together
Since 1919, Victaulic has been the global leader in mechanical pipe joining solutions. With more than 4,000 employees and 55 international facilities, Victaulic delivers technologies & engineering services that address the most complex piping challenges faced by engineers, site owners, contractors, & distributors in over 120 countries.
Victaulic’s piping systems are the hidden heroes inside the world’s most vital & prestigious structures, making them safer, healthier, & more secure. Whether it’s joining pipe at the World Trade Center in New York City or Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there.
As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards & family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, & able to build a better world for & with our people.
Career Growth: We Build from Within. Whether you’re starting your career or looking to take the next step, there’s room for you to grow. Here, how far you grow is solely constrained by how far you think.
Benefits: We Stand Behind Our People. We want you to build your life with us, so we go out of our way to stand behind you through every up and down.
Development: We Foster an Environment for Constant Learning. We are passionate about creating an environment where you can reach outside your comfort zone & grow.
Giving Back: We Care for Our Communities. At Victaulic, we encourage you to be engaged in your communities and share the knowledge & perspectives that make you “you.”
Purpose: We Engineer Change for a More Stable and Sustainable World. Every day, we help our customers meet unprecedented challenges head on, with uncompromising standards, relentless determination & innovation.