Dual-Rated Team Lead, Niagara Takes Flight

Retail and Attractions are currently seeking applicants who have interest in joining the Niagara Takes Flight (Table Rock Centre) location.

This is a seasonal bargaining unit position which compensates at an hourly rate of $24.84/hr.

Under the general supervision of the Manager or Supervisor of the Niagara Takes Flight attraction, and within established policies, procedures and guidelines, the Team Lead is responsible for assisting the Manager or Designate as needed, as well as oversee and provide guidance to employees.

ADDITIONAL BENEFITS

• 4% vacation pay;
• Passes to Niagara Parks attractions to share with family and friends;
• Free entry into all Niagara Parks attractions;
• Access to the Attractions Ontario Reciprocal Program;
• Free transportation on the Niagara Parks WEGO Bus Green Line and Falls Incline Railway;
• Free uniforms and parking;
• Employee discounts to Niagara Parks retail stores, culinary experiences, and golf experiences.

Seasonal Bargaining Unit and Part Time Employees Specific:

• Additional $1.55/hr for each hour worked in lieu of benefits (seasonal bargaining unit only);
• Eligible to enroll the company defined benefit pension plan.

QUALIFICATIONS

• Completion of Secondary School Diploma or equivalent knowledge or experience.
• Knowledge of point-of-sale systems, cash procedures; and identification of counterfeit money.
• Proven ability to oversee staff for purpose of responding to emergent issues and coaching.
• Strong guest services service recovery skills, leadership skills, and interpersonal skills.
• Experience in Retail/Attractions, as required by position.

DUTIES & RESPONSIBILITIES

• Supervises employees and provides break relief.
• Coaches and trains student staff including onsite orientation including but not limited to selling procedures, a la carte tickets, attraction packages, time ticketing, reservations, etc.
• Supervises daily cash transactions including floats, imprest funds, daily change orders and cash audits. Communicates with finance department as needed when discrepancies occur.
• Opens and closes locations as needed.
• Processes voids and refunds and performs reconciliations where and as required for staff.
• Ensures staff maintain ticket, card media and office supplies.
• In conjunction with the Manager or Designate, oversees and designates staff to the attractions, including, but not limited to attraction loading, queue management, elevator operation, attraction control operations and interpretation/tour delivery, if applicable.
• Assists with price changes on merchandise, maintaining inventory, and ordering from the Distribution Centre.
• Acts as a liaison to the Department Manager or Designate of any immediate issues occurring (e.g., potential shoplifter, any emergency, service recovery, etc.).
• Participates in site-specific attraction training on how to operate and support the attraction.
• Required to participate in events, commemorations, VIP tours and special events as applicable.
• Adheres to and ensures that employees are working in compliance with the Occupational Health and Safety Act, Technical Standards and Safety Act, WHMIS, First Aid, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard.
• Balance’s credit/debit transactions on the Moneris system.
• Fill out forms and reports, including incident reports, in the absence of a supervisor.
• Assist with yearly inventory counts.

PERFORMS OTHER RELATED DUTIES

• Assists with various duties, to ensure location clean and merchandized.
• Promotes a positive image of the Niagara Parks Commission.
• Provides quality customer service that meets NPC standards.
• As assigned.

The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 or by e-mail at employment@niagaraparks.com.