Reports To

Sales Operations Manager

Location

Ontario

Type

Full Time

Closing Date

June 25, 2025

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:

The New Customer Onboarding Project Manager (NCOB Project Manager) is responsible for the end-to-end project management of concurrent new customer onboardings of varying size and complexity, for multi-unit contract customers. This position will operate as the primary point of contact for new-to-Sysco and new-to-market customers and is accountable to meeting time, cost, and quality customer requirements. In addition, the NCOB Project Manager will operate as an informal leader coordinating the work across multiple Sysco functions to meet customer requirements. As an informal leader, the NCOB Project Manager must foster a collaborative and productive environment, in a matrix structure, while ensuring each colleague is meeting time, cost, and quality expectations.

The NCOB Project Manager will operate as the internal point of contact for each onboarding across the different levels of leadership within Sysco. To meet these requirements, the NCOB Project Manager will execute the different project management knowledge areas, specifically: scope management, time management, stakeholder management, resource management, and communications management.

Role Responsibilities:

• Responsible for the end-to-end management onboarding customers to Sysco.

• Customer facing communications (written and verbal) for status, progress, barriers, and escalations.

• Leads and facilitates customer facing meetings

• Responsible for escalating barriers and coordinating solutions to ensure quality onboarding.

• Responsible for communicating and representing the end-to-end onboarding process to internal partners and external customers.

• Responsible for documenting critical-to-customer and critical-to-business documents during the onboarding event.

• Responsible for contract tracker maintenance and contract expiry notifications to relevant parties.

• Facilitates promo planning and manages communications between multiple internal departments.

• Assists with customer offboarding when required.

• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.

• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.

• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

• Performs other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• Required - 5 years coordinating / leading / supporting cross-functional projects

• Preferred - 5+ years coordinating / leading / supporting cross-functional projects, scheduling, informal leadership, formal leadership.

• Required – College diploma in related field or related work experience.

• Preferred – Bachelor’s degree in business, sales, marketing or related field.

• Excellent customer service, time management, and organizational skills.

• Advanced proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook

• Travelling may be required based on business need

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)