Bilingual Consumer Services Rep
Top Benefits
About the role
Consumer Service Representative (Bilingual – French/English)
Location: Woodbridge, ON (Hybrid)
Type: Full-Time | Permanent
Why You’ll Love This Role:
- $55–$60K base salary
- Paid overtime (3–5 hrs/week = extra $4K–$7K annually)
- Annual bonus program (5–7%)
- Full benefits from Day One (health, dental, life insurance)
- 3 weeks’ vacation + 5 sick days
- Hybrid model: 3 days in office after training
- Tools: CRM, SAP, phone/email platforms
What You’ll Do:
- Handle 50–75 calls daily (plus emails) from consumers
- Provide support on product use, warranties, repairs, and more
- Log cases, process orders, and follow through in CRM and SAP
- Coordinate with internal teams to resolve customer concerns
- Learn and retain product knowledge across multiple categories
- Contribute to a high-performing, team-focused service environment
What You’ll Need:
- Fluency in French & English (spoken and written)
- 3–5 years of experience in a high-volume call center
- Strong communication, detail orientation, and time management
- Ability to work hybrid (car required – not transit accessible)
- Willingness to commit long-term and grow with the role
Additional Info:
- Standard hours: 9 AM – 5 PM, Monday to Friday
- Onboarding: 4 days/week in office for 2–3 months
- Defined contribution pension plan available after 1 year
- Interviews include phone, virtual/in-person, and French fluency evaluation
About Bilingual Source
At Bilingual Source, we specialize in connecting exceptional French/English bilingual talent with leading companies across the Greater Toronto Area. With over 40 years of experience, our dedicated recruitment team matches qualified bilingual candidates with rewarding career opportunities. Our expertise is essential in addressing the unique challenges of finding skilled bilingual professionals in a competitive market. By bridging the gap between employers and top-tier bilingual talent, our account executives support clients in building teams that drive success and growth.
Reviews/Avis: https://linktr.ee/bilingualsource
Chez Bilingual Source, nous sommes spécialisés dans le recrutement de talents bilingues exceptionnels en français et en anglais pour des entreprises de premier plan dans la région du Grand Toronto. Forts de plus de 40 ans d'expérience, notre équipe de recrutement dévouée identifie des candidats qualifiés et les associe à des opportunités de carrière enrichissantes. Notre expertise est essentielle pour relever les défis uniques liés à la recherche de professionnels bilingues compétents dans un marché compétitif. En comblant le fossé entre employeurs et talents bilingues de premier ordre, nos chargés de comptes aident nos clients à constituer des équipes qui favorisent le succès et la croissance.
Bilingual Consumer Services Rep
Top Benefits
About the role
Consumer Service Representative (Bilingual – French/English)
Location: Woodbridge, ON (Hybrid)
Type: Full-Time | Permanent
Why You’ll Love This Role:
- $55–$60K base salary
- Paid overtime (3–5 hrs/week = extra $4K–$7K annually)
- Annual bonus program (5–7%)
- Full benefits from Day One (health, dental, life insurance)
- 3 weeks’ vacation + 5 sick days
- Hybrid model: 3 days in office after training
- Tools: CRM, SAP, phone/email platforms
What You’ll Do:
- Handle 50–75 calls daily (plus emails) from consumers
- Provide support on product use, warranties, repairs, and more
- Log cases, process orders, and follow through in CRM and SAP
- Coordinate with internal teams to resolve customer concerns
- Learn and retain product knowledge across multiple categories
- Contribute to a high-performing, team-focused service environment
What You’ll Need:
- Fluency in French & English (spoken and written)
- 3–5 years of experience in a high-volume call center
- Strong communication, detail orientation, and time management
- Ability to work hybrid (car required – not transit accessible)
- Willingness to commit long-term and grow with the role
Additional Info:
- Standard hours: 9 AM – 5 PM, Monday to Friday
- Onboarding: 4 days/week in office for 2–3 months
- Defined contribution pension plan available after 1 year
- Interviews include phone, virtual/in-person, and French fluency evaluation
About Bilingual Source
At Bilingual Source, we specialize in connecting exceptional French/English bilingual talent with leading companies across the Greater Toronto Area. With over 40 years of experience, our dedicated recruitment team matches qualified bilingual candidates with rewarding career opportunities. Our expertise is essential in addressing the unique challenges of finding skilled bilingual professionals in a competitive market. By bridging the gap between employers and top-tier bilingual talent, our account executives support clients in building teams that drive success and growth.
Reviews/Avis: https://linktr.ee/bilingualsource
Chez Bilingual Source, nous sommes spécialisés dans le recrutement de talents bilingues exceptionnels en français et en anglais pour des entreprises de premier plan dans la région du Grand Toronto. Forts de plus de 40 ans d'expérience, notre équipe de recrutement dévouée identifie des candidats qualifiés et les associe à des opportunités de carrière enrichissantes. Notre expertise est essentielle pour relever les défis uniques liés à la recherche de professionnels bilingues compétents dans un marché compétitif. En comblant le fossé entre employeurs et talents bilingues de premier ordre, nos chargés de comptes aident nos clients à constituer des équipes qui favorisent le succès et la croissance.