Opportunity Highlight

Closing Date: August 3, 2025Position Type: Non Permanent Compensation: $20.67 - $23.97Work Location: On-site

We have an exciting opportunity for a highly motivated Customer Experience Assistant to join the Culture & Heritage Team, at the Okotoks Museum and Archives/Art Gallery. Reporting to the Culture & Heritage Team Leader, the Culture & Heritage Assistance is responsible for:

• Assisting staff at the Okotoks Museum and Archives to fulfill its mandate to collect, preserve, research, develop exhibits and interpret artifacts and archival material that are relevant to regional history for the purpose of preserving material evidence of natural environments and human cultures;
• Greet and engage with customers through various communication channels in person at the front counter, over the phone, and by email;
• Provide timely and accurate responses to customer inquiries;
• Assist in processing the backlog of artifact donations;
• Assist the Programmer-Culture & Heritage in the delivery of history-based programs for school groups, community groups and special events at the museum;
• Assist with public research requests and inquiries.

Opportunity Details

Job Posting ID

1625NP

Hours of Work

no set hours

Number of Openings

2

Standby Rotation Required

No

Driver's Abstract Required

No

Police Record Check Required

Yes, including vulnerable sector

What we offer

• Career development
• Competitive wages
• Flexible work schedule

What you Bring

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is equivalency to:

• High school education or working towards;
• Enrolled in post-secondary education, preferably in History, Culture or related field is considered an asset;
• Less than 1 more year directly/indirectly related work experience representing continuous learning;
• Ability to work varying days, including weekends.
• Strong customer experience aptitude;
• Strong communication and interpersonal skills; Proficient in Microsoft Office Suite.

Equity, Diversity and Inclusion (EDI)

Equity, diversity and inclusion (EDI) is essential to achieving the Town of Okotoks’ strategic plan. We encourage applications from women, Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. The Town of Okotoks aims to build independence, dignity, integration and equality of opportunity into all aspects of the Town’s work culture.

How to apply

Interested applicants are invited to submit a cover letter and resume through our online application by the closing date listed. We will not accept late applications, and we will only reach out to those selected for an interview.

Accommodations

The Town is dedicated to cultivating a workplace that embraces respect, inclusivity, and equity, mirroring the diverse community we serve. Upholding the core values of Diversity, Equity, Inclusiveness, and Accessibility is our unwavering commitment. The Town of Okotoks prides itself on being an inclusive workplace, inviting applications from all qualified candidates.

• We will provide an accessible experience for applicants. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process.
• If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact us through our online contact form.
• All information received in relation to accommodation will be kept confidential.

Last Updated: July 17, 2025