About the role
Job Summary The Patient Service Coordinator–Dedicated Program, under the direction of the Patient Services Supervisor, Specialty Nursing Services, is responsible for supporting patients with their care coordination needs including but not limited to referral intake to the scheduling system and professional and timely scheduling of patient services within the Specialty Nursing Network. The Patient Service Coordinator-Dedicated Program is also responsible for scheduling field employees and ensuring that key performance indicators for scheduling are met.
The Patient Service Coordinator–Dedicated Program is responsible for sensitive and timely communication with patients to ensure patient satisfaction and safety.
- 1 year contract*
Duties And Responsibilities
- Manage and document patient inquiries regarding requests for service
- Liaise with program managers and specialists, scheduling coordinators and patient to efficiently schedule patient service
- Assess patient service needs in consultation with the Supervisors
- Complete data entry and maintain accurate current scheduling documentation
- Schedule licensed employees for care and service assignments such that there is an appropriate match between patient need and employee qualification and skill
- Optimize scheduling to ensure efficiency while also being patient centric
- Notify patients of ongoing schedules
- Meet required scheduling key performance indicators
- Handle and document patient concerns and complaints in a timely manner and escalate as appropriate
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participate in proactive Health & Safety activities while performing all duties
- Maintain confidentiality of patient and corporate information and discuss same only with appropriate Bayshore personnel
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as appropriate
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other tasks as requested
Qualifications Education
- Secondary School Diploma is required
- Bilingual English/French required - oral and written
- Completion of a recognized program such as Licensed Registered Practice Nurse program or a Medical Terminology course preferred.
Experience
- A minimum of two years related customer service experience, preferably in healthcare
- Previous scheduling experience preferred
Other Skills And Abilities
- Fluency in English and French, with strong written and verbal skills for communication
- Ability to manage relationships with exceptional customer service
- Exceptional organizational and interpersonal skills and ability to handle difficult situations
- Proven ability to work both independently and as part of a team
- Ability to meet deadlines and strong commitment to continual learning
- Demonstrated competency in keyboarding and Windows/Microsoft scheduling software
- Demonstrated above average initiative
Primary Location Ontario
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
About the role
Job Summary The Patient Service Coordinator–Dedicated Program, under the direction of the Patient Services Supervisor, Specialty Nursing Services, is responsible for supporting patients with their care coordination needs including but not limited to referral intake to the scheduling system and professional and timely scheduling of patient services within the Specialty Nursing Network. The Patient Service Coordinator-Dedicated Program is also responsible for scheduling field employees and ensuring that key performance indicators for scheduling are met.
The Patient Service Coordinator–Dedicated Program is responsible for sensitive and timely communication with patients to ensure patient satisfaction and safety.
- 1 year contract*
Duties And Responsibilities
- Manage and document patient inquiries regarding requests for service
- Liaise with program managers and specialists, scheduling coordinators and patient to efficiently schedule patient service
- Assess patient service needs in consultation with the Supervisors
- Complete data entry and maintain accurate current scheduling documentation
- Schedule licensed employees for care and service assignments such that there is an appropriate match between patient need and employee qualification and skill
- Optimize scheduling to ensure efficiency while also being patient centric
- Notify patients of ongoing schedules
- Meet required scheduling key performance indicators
- Handle and document patient concerns and complaints in a timely manner and escalate as appropriate
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participate in proactive Health & Safety activities while performing all duties
- Maintain confidentiality of patient and corporate information and discuss same only with appropriate Bayshore personnel
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as appropriate
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other tasks as requested
Qualifications Education
- Secondary School Diploma is required
- Bilingual English/French required - oral and written
- Completion of a recognized program such as Licensed Registered Practice Nurse program or a Medical Terminology course preferred.
Experience
- A minimum of two years related customer service experience, preferably in healthcare
- Previous scheduling experience preferred
Other Skills And Abilities
- Fluency in English and French, with strong written and verbal skills for communication
- Ability to manage relationships with exceptional customer service
- Exceptional organizational and interpersonal skills and ability to handle difficult situations
- Proven ability to work both independently and as part of a team
- Ability to meet deadlines and strong commitment to continual learning
- Demonstrated competency in keyboarding and Windows/Microsoft scheduling software
- Demonstrated above average initiative
Primary Location Ontario
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672