About the role
Who We Are
At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.
Help us shape a cleaner, greener future through innovation, collaboration, and excellence.
SUMMARY
As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.
KEY DUTIES & RESPONSIBILITIES
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
- Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
- Greet customers warmly and make every customer feel like they are our number one client
- Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
- Place, follow up and close work/supply orders according to established procedures
- Keep accurate records of discussions or correspondence with customers
- Prepare service reports by collecting and analyzing customer information
- Build and maintain relationships with new and existing accounts
- Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
- Provide general administrative and reception backup support
- Work as a team player with fellow staff members to optimize productivity
- Represent the company and what we stand for
- Other duties as assigned
KNOWLEDGE & SKILLS
- Demonstrated customer service skills
- Bilingual - English and French a must
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Good computer/data entry skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines
- Effective attention to detail and a high degree of accuracy
- Demonstrated ability to deal with change, make decisions and implement creative solutions
- Post-secondary education in a related field or commensurate work experience
- Past customer service and/or sales experience is preferred
At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
About the role
Who We Are
At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.
Help us shape a cleaner, greener future through innovation, collaboration, and excellence.
SUMMARY
As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.
KEY DUTIES & RESPONSIBILITIES
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
- Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
- Greet customers warmly and make every customer feel like they are our number one client
- Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
- Place, follow up and close work/supply orders according to established procedures
- Keep accurate records of discussions or correspondence with customers
- Prepare service reports by collecting and analyzing customer information
- Build and maintain relationships with new and existing accounts
- Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
- Provide general administrative and reception backup support
- Work as a team player with fellow staff members to optimize productivity
- Represent the company and what we stand for
- Other duties as assigned
KNOWLEDGE & SKILLS
- Demonstrated customer service skills
- Bilingual - English and French a must
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Good computer/data entry skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines
- Effective attention to detail and a high degree of accuracy
- Demonstrated ability to deal with change, make decisions and implement creative solutions
- Post-secondary education in a related field or commensurate work experience
- Past customer service and/or sales experience is preferred
At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.