Top Benefits
About the role
Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women’s health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare.
Hologic is seeking a full-time Field Service Representative to be based in, or near, Quebec City, Canada.
Essential Duties and Responsibilities
-
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
-
Provides 24/7 coverage to customers within 24 hours of notification.
-
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
-
Determines correct inventory levels of repair parts with supply lines.
-
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
-
Works with Technical Support to resolve quality issues and advise of issues and developments.
-
Keep management advised of issues and developments.
-
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Qualifications
-
Fluent in French & English.
-
Strong knowledge and experience troubleshooting electrical/ electronic circuits.
-
Working knowledge of chemistry principles and chemical handling techniques.
-
Understanding of proper use and operation of electronic testing equipment.
-
Knowledge of inventory and procurement systems.
-
Ability to interface with internal and/or external customers.
-
Solid computer skills.
-
Time Management Skills
-
Strong robotics, fluidics and pneumatics experience preferred.
-
Ability to pass a comprehensive background check.
-
Possess a valid Driver’s License and maintain a clean driving record.
-
Medical Device experience is preferred.
-
Capital Equipment experience is preferred.
Education
-
BS/BA degree or equivalent experience preferred.
-
AA/AS degree and/or practical Military experience considered.
Experience
- 2 - 5 years related field experience with direct customer interaction
Additional Details:
-
This person will work out of a home based office
-
Position will require 75% plus travel
-
There will be opportunity for future on-call duties
-
Overnight stays could be 3 to 4 nights a week
Why join Hologic?
We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
About Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
To view our community guidelines, visit: www.hologic.com/social-media
Top Benefits
About the role
Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women’s health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare.
Hologic is seeking a full-time Field Service Representative to be based in, or near, Quebec City, Canada.
Essential Duties and Responsibilities
-
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
-
Provides 24/7 coverage to customers within 24 hours of notification.
-
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
-
Determines correct inventory levels of repair parts with supply lines.
-
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
-
Works with Technical Support to resolve quality issues and advise of issues and developments.
-
Keep management advised of issues and developments.
-
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Qualifications
-
Fluent in French & English.
-
Strong knowledge and experience troubleshooting electrical/ electronic circuits.
-
Working knowledge of chemistry principles and chemical handling techniques.
-
Understanding of proper use and operation of electronic testing equipment.
-
Knowledge of inventory and procurement systems.
-
Ability to interface with internal and/or external customers.
-
Solid computer skills.
-
Time Management Skills
-
Strong robotics, fluidics and pneumatics experience preferred.
-
Ability to pass a comprehensive background check.
-
Possess a valid Driver’s License and maintain a clean driving record.
-
Medical Device experience is preferred.
-
Capital Equipment experience is preferred.
Education
-
BS/BA degree or equivalent experience preferred.
-
AA/AS degree and/or practical Military experience considered.
Experience
- 2 - 5 years related field experience with direct customer interaction
Additional Details:
-
This person will work out of a home based office
-
Position will require 75% plus travel
-
There will be opportunity for future on-call duties
-
Overnight stays could be 3 to 4 nights a week
Why join Hologic?
We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
About Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
To view our community guidelines, visit: www.hologic.com/social-media