ABOUT US
Switzer-CARTY is the fastest growing privately held school bus company in Ontario and one of the largest school bus operators in Ontario, transporting over 100,000 students each day. Recognized as a leader in the industry, Switzer-CARTY is known for delivering superior customer service and having a strong commitment to building a culture that values peoples and supports employees in doing their best work.

Switzer-CARTY is seeking to add a Dispatcher for a 1 year contract to join the current Operations team in our St. Catharines branch.

This Dispatcher position will be a full-time salaried position, Monday to Friday, reporting to the branch manager. The primary responsibilities of this position include cultivating strong relationships with drivers and customers to provide exceptional service at all times.

Primary Responsibilities:

• Schedule drivers to cover open routes, absences and charter work
• Booking charters with schools and general public
• Work closely with Shop Manager to assist in scheduling vehicles to be at the shop for Preventive Maintenance and Ministry Inspections
• Maintain communication and act as a first contact and support for drivers needing assistance and guidance while they are on their bus routes and performing charters
• Quickly assess incoming information, prioritize situations and make appropriate decisions while working under tight deadlines
• Collaborate with all departments to ensure information is shared in a timely fashion
• Live driver attendance tracking with BusHive and Payroll related tasks ( BusHive)

KNOWLEDGE AND SKILLS

• Strong Organizational Skills – ability to organize, prioritize and maintain accurate and up-to-date records and follow-up to ensure task completion
• Sound geographical knowledge of the Niagara area an asset
• Superior Time Management Skills and the ability to multi-task and work in a fast-paced environment
• Strong Interpersonal Skills – ability to build and maintain positive relationships with drivers, branch manager and customers by being an active listener, showing empathy and compassion
• Ability to remain calm, clear and in control especially in emergency situations
• Superior Communication Skills – ability to be an active listener, speak clearly, communicate effectively
• Problem Solving – ability to assess situations and find effective solutions to resolve problems in a timely manner
• Perform other related duties depending on branch needs

QUALIFICATIONS

• High School Diploma or academic equivalent
• 1 year of school bus industry experience and/or dispatch experience
• 1 year of experience in a customer service-related position
• Accurate and efficient keyboarding skills
• Strong knowledge of Microsoft Office (Excel, Word)
• Sound geographical knowledge of the Quinte region would be an asset
• Ability to be flexible in availability of hours of work especially in September/October
• Requires regular attendance throughout the school year (September to June)
• B license is an asset and candidates may be asked to occasionally cover open routes or book offs

Job Type: Full-time

Pay: $47,000.00-$50,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Store discount
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person