General Posting Information

POSITION:

Communications Officer - External

DEPARTMENT:

Communications

CONDITIONS:

Temporary Full-time for approximately twelve (12) months

HOURS:

Approximately 75.0 Bi-weekly Hours

SHIFTS:

Days

7.5 Hours per shift

(Subject to change)

WAGE RANGE:

SCALE MINIMUM MAXIMUM

NONU $36.30/hr $44.00/hr

RESPONSIBILITIES:

• Manage the content, and design of the QCH external communication materials including the website, all patient-facing handouts and educational materials, ensuring compliance to established legislations and standards. On an annual basis generate QCH Annual Report, update QCH Patient Handbook and Directory and review content for accuracy.
• Collaborate with the Chief Communications Officer to organize press conferences and tours for elected officials. Prepare briefing materials for media interviews. Draft media pitches and press releases. Maintain current knowledge on general healthcare related media reports, noting relevant stories and notifying staff of upcoming media stories & interviews.
• Collaborate with stakeholders to develop and execute social media strategy including designing compelling graphics, video and social media content. Produce monthly media and social media reports for the Board. Promptly respond to public inquiries and posts.
• Act as first point of contact providing accurate responses to media inquiries in the absence of the Chief Communications Officer and share the responsibility of representing the Communications Department on external committees and task forces with the Chief Communications Officer as designated.
• Collaborate with the Chief Communications Officer to develop and maintain emergency response and crisis communications plans and serve as Public Information Officer backup in the Incident Management System (IMS) Emergency Management structure.
• Support penetration of key health education campaigns with the public, such as vaccination and pandemic response.
• Support the Internal Communications Officer as required
• Other duties as may be operationally required.

REQUIREMENTS:

• College diploma in a communications field (Communications, Journalism, Public Relations, Marketing, Professional Writing)
• 5 years’ experience in Communications, Marketing or Public Relations
• Knowledge in graphic design, website management
• Exceptional writing skills
• Strong attention to detail

PREFERRED:

• Undergraduate degree in communications field (Marketing, Professional Writing)
• 5 years’ experience, including two years in media relations and two years in social media
• Training in Accessibility for Ontarians with Disabilities Act (AODA) compliance
• Certificate or diploma in digital marketing
• Experience using Google analytics and Google Ad search certification, video editing, SEO optimization and Hootsuite

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.