Remote – Bilingual Sales Support Representative
Top Benefits
About the role
Overview Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Are you passionate about new technologies and customer service, and looking for a position that lets you work from home? An opportunity for a Bilingual Sales Support Representative is now available on our Laval team.
In this role you will be part of a dynamic, and versatile group responsible for supporting our sales teams with non-sales related activities, ultimately promoting wireless growth and reducing wireless churn.
What We Have To Offer
- Hourly wage of $19.25 after training (including a bonus of $3.15 per hour worked);
- Significant monthly incentive bonus based on performance;
- Fully paid training and coaching program;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services;
- Work from the comfort of your own home (equipment provided) - you can also work from our Laval center , depending on your preferences.
Responsibilities
- Collaborate with the sales team to deliver first-class service while preventing complaints and increasing revenue.
- Provide sales support for our Medium & Enterprise Sales Channel Partners
- Sales Support activities such as Deal Creation & Sales Chat Support
- Order entry for Sales Support
- Work in collaboration with a number of different internal Bell teams
- Support of small, medium & large deals
- Contribute to the improvement of the sales processes
- Distribute and manage follow-ups
Qualifications
- Available to work full-time in the following time slots:
- Monday to Friday, 9:00 a.m. to 6:00 p.m. EST;
- Reside within 100 km of our centre in Laval ;
- High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- Bilingual (French and English) – you will need to interact with French and English-speaking customers in Canada. Answering customers in English will be required around 80% of the time ;
- A customer service in wireless telecommunications background is a strong asset;
- Excellent communication skills, both written and verbal;
- Passionate about helping co-workers, agents and customers;
- Adaptability and ability to manage change (continually changing priorities/tasks);
- Strong ability to solve problems and manage several tasks at once;
- Comfortable multi-tasking in a past paced computerized environment;
- Knowledge of Microsoft office and CRM tools an asset.
Training start date: July 21st, 2025 At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/
Remote – Bilingual Sales Support Representative
Top Benefits
About the role
Overview Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Are you passionate about new technologies and customer service, and looking for a position that lets you work from home? An opportunity for a Bilingual Sales Support Representative is now available on our Laval team.
In this role you will be part of a dynamic, and versatile group responsible for supporting our sales teams with non-sales related activities, ultimately promoting wireless growth and reducing wireless churn.
What We Have To Offer
- Hourly wage of $19.25 after training (including a bonus of $3.15 per hour worked);
- Significant monthly incentive bonus based on performance;
- Fully paid training and coaching program;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services;
- Work from the comfort of your own home (equipment provided) - you can also work from our Laval center , depending on your preferences.
Responsibilities
- Collaborate with the sales team to deliver first-class service while preventing complaints and increasing revenue.
- Provide sales support for our Medium & Enterprise Sales Channel Partners
- Sales Support activities such as Deal Creation & Sales Chat Support
- Order entry for Sales Support
- Work in collaboration with a number of different internal Bell teams
- Support of small, medium & large deals
- Contribute to the improvement of the sales processes
- Distribute and manage follow-ups
Qualifications
- Available to work full-time in the following time slots:
- Monday to Friday, 9:00 a.m. to 6:00 p.m. EST;
- Reside within 100 km of our centre in Laval ;
- High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- Bilingual (French and English) – you will need to interact with French and English-speaking customers in Canada. Answering customers in English will be required around 80% of the time ;
- A customer service in wireless telecommunications background is a strong asset;
- Excellent communication skills, both written and verbal;
- Passionate about helping co-workers, agents and customers;
- Adaptability and ability to manage change (continually changing priorities/tasks);
- Strong ability to solve problems and manage several tasks at once;
- Comfortable multi-tasking in a past paced computerized environment;
- Knowledge of Microsoft office and CRM tools an asset.
Training start date: July 21st, 2025 At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/